Retail Sales Associate

5 days ago

Truro, Canada Stanfield's Ltd. Full time

**Sales Associate - Factory Outlet**
Stanfield’s, 1 Logan Street, Truro NS
Part-time (8-20 hours/week, Monday-Saturday, 9:00am - 5:00pm)

Are you passionate about delivering exceptional customer service and helping others find the perfect products? We're looking for dynamic individuals to join our team as Sales Associates at Stanfield’s.

**Job Summary**: As a Sales Associate, you will be responsible for assisting customers throughout the buying process, providing product recommendations, and ensuring a high level of customer satisfaction. You will contribute to achieving store sales goals through effective customer service and product knowledge.

**Key Responsibilities**:
**Customer Service**:
- Greet customers and ascertain what each customer wants or needs.
- Provide exceptional customer service by understanding and fulfilling customer requirements.
- Resolve customer complaints professionally, escalating to management when necessary.

**Sales Generation**:

- Recommend and display items that match customer needs.
- Use upselling and cross-selling techniques to increase sales.
- Meet or exceed sales targets and goals.

**Product Knowledge**:
- Learn about the products and services offered by the store.
- Stay updated on product features and benefits.
- Educate customers about the quality, features, and benefits of different products.

**Stock Management**:
- Assist in receiving and stocking merchandise.
- Ensure products are stocked and neatly arranged on shelves.
- Monitor inventory levels and communicate replenishment needs to management.

**Cash Handling and Transactions**:
- Process payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Operate cash registers and POS systems efficiently.
- Maintain accurate cash drawer.

**Store Maintenance**:
- Maintain a clean and organized store environment.
- Ensure shelves are stocked, neat, and tidy.
- Assist in light cleaning duties, such as sweeping and mopping.

**Other**
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health and Safety company policies and government legislation/regulations.
- Perform other duties as assigned by Management.

**Skills and Qualifications**:

- Previous retail or customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic math skills for handling payments and transactions.
- Positive attitude and willingness to learn.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.

**Education**:

- High school diploma or equivalent.

**Working Conditions**
- No travel requirements
- Retail and plant environments
- Moderate physical demand, standing, walking, lifting up to 25lbs

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