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Collections Clerk

3 weeks ago

Mississauga, Canada Alectra Utilities Full time

Join our team
Collections Clerk (PWU)
2025-181
**Location**: Mississauga (Derry Rd), Hybrid
**Department**: Finance
**Number of Vacancies**: 1
**Hours per Week**: 35
**Rate of Pay**: $31.11/hr - $45.54/hr
At Alectra, we’re not just about powering communities; we’re about empowering our people. We prioritize well-being through a culture that fosters collaboration, innovation and continuous growth. We believe in providing a supportive and inclusive environment where everyone can thrive and make an impact.
**Position Purpose**:
The Collections Clerk is responsible for customer collections activities and back-office clerical tasks to support account management of non-energy customer accounts (Miscellaneous Accounts Receivable - MAR).

**Responsibilities**:

- Performs activities related to customer collections for MAR invoices including those related to reminder notices, final notices, collections/payment telephone calls.
- Manages unpaid accounts, final bills collections, write-offs, and collection agencies processes.
- Gathers relevant documents for submission to customer, insurance companies, and/or collections agencies to substantiate invoice amounts.
- Recommends write-offs and completes paperwork for approvals.
- Facilitates processes related to customer payments and payment plans.
- Responds to customer inquiries related to payments and collections activities, ensuring a high level of professionalism and in accordance with Alectra Utilities standards and OEB requirements.
- Performs user acceptance testing of system and procedural changes, documenting new and revised procedures to provide the efficient billing and customer services.
- Supports business processes related to customer account management involving collections and payments.
- The incumbent may be asked to perform other related duties which may be assigned from time to time.

**Qualifications, Knowledge, Skills and Competencies**:
Education & Specialized Knowledge
- Minimum of High School Education required.
- College diploma or University Degree in business or other related field and/or equivalent experience is an asset.
- Knowledge of regulations and by-laws governing electricity and water.

Experience
- Up to and including one (1) year related experience.
- Experience in dealing with difficult customers, situations, and moderately/complex problems.
- Experience in a customer service or billing role is an asset.

Skills/Abilities/Competencies
- Demonstrated MS Office experience with a solid understanding of Excel.
- Ability to make quick and accurate decisions with mínimal supervision that support the company procedures.
- Demonstrated Customer Service skills, working both with internal and external stakeholders.
- Proven keyboarding competency and accuracy is required.
- Excellent verbal and written communication skills.
- Must be able to work from other locations as required as per guidelines within the Collective Agreement.
- Ability to multi-task in a fast-paced environment.

Who we are
As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:
**Safety**: Stay aware, prevent risks and protect each other.
**Respect**: Value everyone, act honestly and foster inclusion.
**Customer Focus**: Be reliable, anticipate needs and deliver exceptional solutions with care.
**Excellence**: Elevate performance, embrace diversity and deliver quality through collaboration.
**Innovation**: Drive growth by embracing change, creativity and continuous improvement.
**Here’s why Alectra might be your ideal workplace**:

- We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan - we offer a robust benefits package that supports you and your family.
- We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.
- We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:

- Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.
- Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.
Ready to Apply?
- First consideration will be given to permanent employees in the PWU bargaining unit.

Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted.
**Please