Operations Coordinator

**Available Position**:Operations Coordinator

**Starting Wage**: $28-32/hour

**Who we are**:We are a hardworking team of solar professionals who love to learn and build to the best of our collective ability. We are a renewable energy contractor, with deep design-build electrical trade experience, specializing in solar energy, hybrid energy integration, and energy storage. Since 2011, we have had the opportunity to work in diverse environments, working with unique clients spanning across western Canada. We are passionate about long-term participation in growing the renewable energy industry in western Canada. Our team works on diverse electrical projects including grid-tied and off-grid photovoltaic systems, hybrid energy integration, energy storage systems, EV chargers, general electrical work, and more. Join our team and immerse yourself in the growing industry of renewable energy.

**About the role**:The Operations Coordinator is an essential part of the Hakai Energy Solutions team reporting to the Operations & HSE Manager. This is an in-person, full-time role based at our headquarters in Cumberland, BC. The role supports all administrative functions of the design office and plays a key role in scheduling and project coordination for residential, off-grid, and commercial solar projects. You will collaborate with managers and multiple departments to analyze, plan, and administer job assignments for field crews, while also overseeing the day-to-day administrative operations that support smooth project delivery. This is a dynamic, fast-paced position requiring strong organizational skills, flexibility to respond to last-minute schedule changes, and a proactive approach to problem-solving. You bring a passion for process improvement, a detail-oriented mindset, and the motivation to contribute to a growing, mission-driven team in the renewable energy sector.

**Key Responsibilities**:

- Scheduling_
- Develop and maintain project and crew schedules.
- Coordinate travel, accommodations, and transportation for crews.
- Adjust schedules as needed to respond to changing project timelines or staffing needs.
- Monitor progress of projects and support completion tracking.
- Report to the managers frequently regarding project status and crew availability.
- Administrative Support_
- Answer and route incoming calls utilizing the staff directory, assist in-person walk-in clients, and support general office communication.
- Maintain accurate records and documentation for ongoing and completed projects.
- Prepare job folders and printed materials for field crew use.
- Pull electrical permits, report inspections and completion status to regulatory electrical bodies.
- Support HSE activities and safety documentation requirements.
- Additional administrative duties as assigned.
- Project & Client Coordination_
- Track and manage project details using project management and CRM software.
- Update internal systems with client communications and project milestones.
- Scheduling warranty work, service calls, and client follow-ups.
- Support cross-functional teams in process documentation and workflow improvement.
- Other duties as assigned.

**Key Competencies**:

- Organizational Skills_
- Ability to prioritize tasks and meet deadlines in a dynamic environment.
- Proven ability to manage multiple administrative projects simultaneously.
- Maintain accurate and well-organized digital records.
- Reliable, self-motivated, and capable of working independently.
- Exceptionally organized with a collaborative working style.
- A diploma, degree, or equivalent experience in a relevant field.
- Communication & Problem-Solving_
- Excellent verbal and written communication skills.
- Skilled in professional correspondence, proofreading, and editing.
- Ability to coordinate effectively across departments and with field crews.
- Proactive in identifying and resolving issues.
- Comfortable adjusting to shifting priorities and organizational changes.
- Customer-service focused, approachable, and relationship-driven.
- Committed to continuous improvement and doing what’s right.
- Technical Proficiency_
- Proficient with cloud-based tools including Microsoft Office and Adobe.
- Experience in project coordination, crew scheduling, or dispatching.
- Familiarity with CRM and project management software.
- Experience in construction or renewable energy industries is an asset.
- Passionate about supporting a mission-driven company in the renewable energy industry.

**Why work with us**:

- Hakai is a certified Living Wage Employer
- Opportunity to work on interesting and challenging projects
- Full time hours
- Inclusion in Health & Welfare Benefits program after 3 months of employment
- Flexible vacation policy
- Inclusion in Profit Share program after 1 year of employment
- We are passionate about building and sustaining an inclusive and equitable working and learning environment for our staff
- Promotion of a positive work life balance and company