Patient Care Coordinator

2 days ago

Burnaby, Canada Coastal Sleep Full time

**Coastal Sleep Homecare Services Ltd. is part of the Resolve Sleep Health network**

Resolve Sleep Health is Canada’s largest independent provider of sleep health services through our 80 clinics coast to coast. Through technology, compassionate care, and personalized treatment plans, Resolve Sleep Health helps individuals regain control of their sleep and overall health. With a mission to improve the quality of life for those affected by sleep disorders, Resolve Sleep Health is committed to innovative solutions, patient-centered care, and enhancing sleep health awareness.
We are currently seeking a full-time **Patient Care Coordinator** to join our team in **Burnaby, BC.**

Working closely with clinicians and colleagues, this role is accountable for the administrative duties involved in the day-to-day operations of the clinic and includes responsibility for patient flow from 1st point of contact with the clinic including everything from greeting patients, arranging, and conducting sleep studies to working with insurance providers to ensure timely processing of claims.

**Key Accountabilities**:

- General office administrative duties including managing appointments for patients and clinicians, processing doctor referrals, maintaining clinic inventory, etc.
- Guiding patient through initial sleep study trial including preparing trial equipment, educating patients on proper use of equipment, submitting reports to physician’s office, and following up with physicians.
- Overseeing patient account including initial set up, facilitating insurance education, following up on warranty issues and processing accounts receivables.
- Perform data entry tasks.
- Confidentially manage patient accounts.
- Schedule patient visits and answer pre-visit questions, including billing questions.
- Discuss cost of service, insurance coverage, and payment options with the patient.
- Work as a team player to ensure each patient receives the best service possible.
- Maintain exam rooms for necessary supplies and materials. Ensure cleanliness.
- Schedule patient appointments and procedures according to established protocol.
- Greet patients and screen them for appropriate information.
- Inventory management (placing and receiving orders from vendors)
- Maintain/review patient records, charts, and other pertinent information.
- Respond to/refer incoming patient phone calls.
- Perform other related duties as assigned.

Qualifications:

- Ability to multitask, prioritize and work under pressure
- Interpersonal and organizational skills, excellent verbal and written communication with accuracy and attention to detail
- Ability to work both independently and as a team member
- Exceptional computer & data entry skills
- Experience in medical/other office administration an asset; no prior knowledge of Sleep Apnea is required
- Additional languages are an asset

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- What are your salary expectations for this position?

**Experience**:

- customer service: 2 years (required)

Work Location: In person

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