Customer Success Manager

**Customer Success Specialist**
**stu.me**:

- Product Site
**searchie.io**:

- Product Site
- Company Site
**Hybrid remote in Brantford, Ontario**

**Who We Are**
North Results is an educational and SaaS company based in Ontario, Canada. We teach entrepreneurs to turn what they know, love, and do into recurring revenue through courses and memberships. We live and breathe our core values of fun, innovation, simplicity, impact, community, and integrity. Join us on our mission of creating financial freedom for entrepreneurs by helping them generate recurring revenue.

**Customer Success At North Results**
Our community is central to our business. It drives our business forward. They are at the core of everything we do.

As our members' primary point of contact, you will guide them through our membership programs. You will motivate and encourage customers to reach their goals.

Our Customer Success team works closely with our Support, Marketing, Product and
Development teams to show our customers a more sustainable and scalable way of doing business. We build customer relationships through user onboarding, product training, and strategy creation.

Reports to: Customer Success Lead, Shawna Thompson
Location: Brantford, Ontario. **We are remote-friendly**
Term: Full-time, salary

**What We Need**
We’re hiring a Customer Success Manager to support and nurture customer relationships throughout various company projects and processes.

We deeply respect the unique journey each of our customers embarks on when they launch their online business. As a result, we put a lot of care into designing our courses and resources to support them on their entrepreneurial journey.

In this role, you’ll engage with customers to facilitate their ability to grow their online business as they develop their skills and build the membership model into their business.. You'll dive in and work with our clients at every step of their journey - ensuring they have access to the right resources to unlock new ways to boost retention and engage their customers.

By working in a customer-facing role, you’ll serve as a customer advocate within TME Community, championing changes to the product and internal processes that will increase engagement, retention and (you guessed it) customer success.

**Who You Are / What You’ll Do**
While we’re on-line business & tech people, our customers are often just getting started. You don’t need any experience working in SaaS, tech, online business or marketing to excel in this role, just a passion for listening, understanding, and helping.

You’ll use your people skills to tailor each customer’s journey by meeting them wherever they are.

Creative problem-solving skills and thinking outside the box will help you manage expectations and find meaningful solutions to customer challenges.

Your sense of initiative and dealing with ambiguity will help you build confidence as you personalize each customer experience.

An interest in information, research and data will guide you as you work to understand and learn from different insights, feedback and metrics.

Even if your experience does not match this posting perfectly, this position is open to anyone who feels they can add value to our community. Our team is committed to ensuring that each team member can grow and become the best version of themselves. For these reasons, we invite anyone from any background to apply.

Any of the following qualifications can help you succeed in this role but are not required:

- Prior experience in customer support, sales or retention roles
- Proven history of building and maintaining customer relationships
- Experience starting your own business
- Working in a start-up environment

**Benefits**
- Flexible time-off: New team members get 3 weeks vacation in their first year. Unlimited vacation time after the first year
- Unlimited Personal Time Off and Sick Days
- Full health benefits: includes dental, optometrist, prescription medication and alternative health modalities along with life insurance (after 3 months)
- Continuous learning: Leadership training and role-specific development
- Company phone plan (optional after 3 months)
- Company retreats, live events and celebrations
- One month paid sabbatical after five years of employment
- RRSP contribution & employer matching (optional after 3 months)
- Accomodations_
Should you require any specific accommodation during the recruitment process, please let it be known at the time of contact and we will make the necessary arrangements, up to the point of undue hardship.

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Flextime
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Brantford, ON