Assured Automotive, ON Ajax Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service Ensure compliance with all insurance client requirements, processes and metrics Ensure compliance with all Wow Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery Communicate all customer requests and needs to appropriate team members Provides positive energy when greeting customers in person and on the phone Understanding of all required Insurance programs and procedures Participate in daily "production walks" with the Management Team, as required Support all team members when required Participate in monthly Health & Safety and staff meeting (if required) Attend training, information sessions and workshops recommended by Store Manager Maintain the Assured KPI's by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT) **Uphold Assured's Core Values**: Honesty, Integrity & Respect Consistently demonstrates actions and behaviors supporting our "10 Promise"