Manager

2 weeks ago

Mississauga, Canada OTG Management Full time

**YOUR NEXT OPPORTUNITY IS NOW BOARDING**:
Join OTG as a Manager now at YYZ and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare and a competitive 401k match.
WHAT IS OTG?
OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG and its 5,000+ Crewmembers serve millions of travelers each year. By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry. We transform airport experiences. You drive it.
**Position Summary**:
An OTG (FOH) Manager oversees day-to-day operations while achieving operational excellence. Managers are responsible for leading (FOH) hourly crewmembers such as Servers, Bartenders and Cashiers, ensuring service is executed at the highest level, guest satisfaction, maintaining budgets, and upholding health and safety standards.

**Responsibilities**:
Oversee daily operations for OTGs diverse concepts, which include retail, QSR, and full-service restaurants in an allocated area.
Ensure that all food and beverage products align with OTG standards for quality and presentation. Manage scheduling and staffing to ensure optimal service levels.
Accountable for successful onboarding + training plans for new hourly crew members.
Maintain a positive work environment for all Crewmembers.
Provides a workplace free from hazards, following all safety policies set forth by the company, and conforming to any laws and regulations related to the workplace
Responsible for corrective actions for Coyle and NSF audits
Able to use the crewmember handbook and CBA to understand OTG policies and procedures. Communicate them with consistency

**Qualifications**:
Degree in hospitality preferred.
Minimum of 3 to 5 years of leadership experience in full-service restaurants or retail. Multi-unit experience a plus.
Proficiency with P&L analysis, budgeting and forecasting.
Excellent verbal and written communication skills.
Proficiency with Microsoft Suite.
Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions.
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.

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