Patient Care Coordinator

1 week ago

Powell River, Canada MLM Beltone Hearing Full time

MLM Beltone Hearing

**EXCELLENT OPPORTUNITY IN HEALTHCARE SECTOR**

**GREAT LEARNING AND GROWTH OPPORTUNITY**

**$17-$21 AN HOUR PLUS DYNAMIC MONTHLY BONUS PLAN**

**INDUSTRY LEADER**

**PATIENT CARE AND SUPPORT**

**Job Title**: Hearing Care Coordinator

**Supervisor**: Hearing Care Provider, or Regional Manager

**Position Summary**

The Patient Care Coordinator (PCC) is the first point of contact and demonstrates professionalism by using a patient centered approach of building trust, meeting needs, and delivering solutions through recognizing the needs and opportunities that exists while coordinating all clinic and patient support services within their specific clinic location(s). The HCC screens the patient to determine how we can best help them. The HCC responds to questions regarding advertising promotions, learns to recognize potential “leads” and facilitate smooth patient flow and services to the patient. They support the clinical and home office staff by serving as the lead resource for office management including scheduling appointments, handling administrative and financial processing, petty cash, insurance claim processing and follow-up, inventory tracking, and record-keeping. HCC’s demonstrate excellent patient care and work with the home office marketing team to coordinate events, outreach, and other growth-generating activities, including the incorporation of telemarketing and patient retention calls as needed.

**Essential Duties and Responsibilities**:

- Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
- Strong computer skills required
- Schedule and confirm appointments and conduct outbound retention calls to patients.
- Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
- Check patients in and out, collect and record payments, track revenue and accounting activities to include: petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
- Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
- Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.

Pay: $17.00-$21.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Office experience: 2 years (required)

Work Location: In person

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