Manager of Consulting

fusionSpan is a dynamic, fast-paced organization. We are a team of highly committed individuals who are inspired by the role technology plays in society. Our lead business analysts are capable of leading requirements gathering for enterprise, multi-phase, multi-platform projects.
- This position is 100% remote. You will be employed through our Canada subsidiary and will have full comprehensive benefits._

**Responsibilities**:

- Provide business analysis consulting services for enterprise projects spanning multiple phases and multiple platforms.
- Support the project team in identifying and addressing training needs for team members as well as clients.
- Work with development team members to craft innovative and potentially complex, cutting edge solutions to address functional gaps.
- Identify new or emerging technologies or capabilities for consideration by project and development teams.
- Maintain product domain expertise including education, evaluation, and dissemination both internally and at the customer level regarding most recent versions, releases, and builds.
- Participate in management and strategy planning and execution of strategic initiatives.
- Conduct routine employee reviews based on the agreed-upon cycle of monthly check-ins and SMART goal setting and monitoring.
- Provide operations and revenue team members with adequate and accurate management data and materials for operational reporting and decision-making.
- Provide reporting and oversight for projects and teams as requested.
- Convey complex requirements to both internal and external stakeholders.
- Define scope, conduct gap analysis.
- Develop solution documents, requirement documents, discovery documents for internal and external review.
- Execute all project work in following Agile methodology.
- Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams.
- Continually develop a deeper understanding of the business best practices for associations and nonprofits, particularly concerning the implementation of technology.
- Establish processes, policies, and procedures for individual teams in keeping with fusionSpan policies and procedures.
- Serve as an escalation point and resource for project teams both with internal stakeholders and external stakeholders.
- Identify resource and skill gaps and work with operational team members and leadership to recruit, hire, and train additional staff members.
- Identify and mitigate risks related to projects, personnel, or other relationships.

**Our Company Values**:

- **Give back to those communities that have gotten us where we are today.** Our technical solutions help and positively impact our customers with their mission driven purpose.
- **Foster a culture of caring in all working relationships.** Respect for each other and our diverse backgrounds and experiences. We are thoughtful and empathetic to the way we operate, communicate, and collaborate.
- **Deliver seamless experiences and best-in-class solutions**. Customer centric and trusted partner; proactively supporting our clients and advocating for their needs.
- **Embrace change and strive for growth.** Able to pivot and stay nimble; we are continuously learning, staying receptive to feedback, and making changes quickly. We evolve where necessary and incorporate best practices

**Required Skills**:

- 3+ years of business analysis experience with a consulting or professional services firm
- 2+ years of business analysis experience for technology or technology services implementation projects.
- More than 24 months of independently leading business requirements gathering and analysis of implementation projects for related technologies.
- Demonstrated successful solution crafting.
- Excellent oral and written English communication skills.
- Experience gathering requirements, writing solution documents, and writing SOPs.
- Agile project experience and at least one Agile methodology certification.
- Experience providing quality assurance and/or acceptance testing as a client, vendor, or user is strongly preferred.
- Experience managing or leading a team, preferably a team of consultant

**Nice to have**:

- 1+ years of business analysis experience working in the non-profit or association industry.
- What We Offer: *
- Comprehensive Health insurance
- Supplementary Health
- Drug Coverage
- Paramedical Coverage
- Expanded Dental & Vision
- Life Insurance
- Long Term Disability
- Accidental Death & Dismemberment insurance
- Retirement savings match
- 15 days of paid vacation - increases with tenure
- 10 paid federal holidays

Check out our Great Place to Work Certified Badge here.
**Culture of Caring**
We aim to foster a culture of caring. Caring for our clients but also each other. As a company we focus on working on interesting technologies and helping our non-profit clients provide the best experience for their members. But we also want to make sure that our team experiences person