Customer Service Agent

2 weeks ago

Lévis, Canada Sanimax Full time

Your professional transformation starts here

Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?

This job is for you

**Sanimax is looking for a dynamic Customer Service Agent to fill a position in our Lévis offices**

The agent will be responsible for answering incoming customer calls and providing support for requests and orders. This position requires collaboration with various departments to ensure excellent service for both internal and external customers.

**Our Benefits**:

- Competitive salary
- Monday to Friday schedule, during the day, with the possibility of working up to 2 evenings per week
- Remote work available after the training period
- Group RRSP and comprehensive benefits program
- Permanent, full-time position
- Comprehensive collective insurance program (dental, medical, life insurance, disability insurance, etc.)
- Telemedicine and Employee Assistance Program
- Pension fund with employer contribution
- Gym and physical activity reimbursement

**Responsibilities**:

- Handle incoming calls via a multi-line phone system and make outgoing calls when necessary, based on operational needs
- Provide customer support for pricing, billing, payments, general inquiries, improving customer satisfaction, service schedules, and other technical information
- Enter orders and manage customer accounts (opening, closing, updating)
- Follow up with customers regarding service (incomplete calls, service improvements, appointment confirmations)
- Analyze customer information, ask appropriate questions, and recommend possible improvements to equipment and/or services
- Identify internal programs to carry out tasks accurately and efficiently
- Represent Sanimax with the highest degree of professionalism at all times
- Strive to meet and maintain departmental metrics and acceptable KPIs
- Perform various administrative tasks related to the customer service department (e.g., data entry)

**Requirements and Skills**:

- High school diploma required
- Minimum of 2 years of customer service experience
- Bilingualism required, both spoken and written (French and English)
- Experience with the Microsoft Office suite
- Ability to multitask and organize time effectively
- Excellent oral and written communication skills
- Strong customer service orientation
- Sense of urgency
- Problem-solving ability

**Give meaning to your career and help us make a difference: become a transformation champion**
- At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer_

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