Customer Service Representative

2 weeks ago

Orleans, Canada Dore Property Management Full time

**About DORE Property Management**

DORE Property Management is a trusted name in residential property management, dedicated to delivering world-class service and efficient solutions for property owners and tenants. We’re currently seeking a Customer Success Representative who is detail-oriented, organized, and passionate about customer service.

**Position Summary**

The Customer Success Representative plays a vital role in managing and dispatching work orders to a team of professional contractors. This position requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

**Additional Information**
- This is a contractor/consultant (self-employed) position.

**What You’ll Do**
- Manage the full-service cycle: handle incoming requests, dispatch work orders, update clients, perform follow-ups, close out service tickets, and collect feedback.
- Communicate effectively with a shared team of representatives to ensure smooth coordination.
- Manage and track small renovation or maintenance projects.
- Provide exceptional customer support to ensure a positive client experience.
- Adapt quickly to change and manage multiple priorities.

**What We’re Looking For**

**Required**:

- Minimum 3 years of customer service experience.
- Strong verbal and written communication skills.
- Ability to work independently and unsupervised.
- Understanding of home maintenance or renovation work.
- Access to a laptop and cell phone with a data plan.
- Must reliably commute or plan to relocate to Orléans, ON before starting work.

**Assets (Preferred but not required)**:

- Bilingual (French/English).
- Experience in property management and maintenance

Only those selected for an interview will be contacted

Pay: $45,000.00-$49,000.00 per year

Ability to commute/relocate:

- Orleans, ON K1C 6E7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have your own laptop, cell phone and data plan?

**Experience**:

- Customer service: 3 years (required)
- Administrative: 2 years (preferred)

**Language**:

- English and French (preferred)

Work Location: In person

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