Engagement Manager

**Who we're looking for**

The Engagement Manager acts as a strategic liaison between business stakeholders and IT delivery teams, with a strong focus on demand management, portfolio oversight, and roadmap alignment. The role is embedded in the Brampton Campus and reports to the Senior Engagement Manager.

**What you'll do**:

- Oversee the business unit’s portfolio from a demand management perspective by monitoring all ongoing initiatives, conducting initial assessments for new requests, and driving effective prioritization.
- Proactively engage business partners to jointly develop and maintain business and technology roadmaps and communicate funding and approval status, facilitate prioritization conversations and actions to mitigate constraints and issues.
- Act as a liaison between delivery teams, infrastructure, project management, SMEs, end users, executives, and engagement managers to ensure smooth project execution.
- Lead technology decisions during conceptual phases and guide prioritization of ideas in collaboration with business partners.
- Conduct high-level assessments (including t-shirt sizing) of IT-impacted projects, independently or with architecture teams, and coordinate with tech teams to confirm impacts.
- Ensure timely completion of assessments within SLA targets and maintain accurate status updates in JIRA and other tracking tools.
- Maintain and update portfolio roadmaps, ensuring accuracy and completeness of source-of-truth reports.
- Support capital approval processes by collaborating with business teams and owning IT cost breakdowns and impact analysis.
- Build strong relationships with business leads, tech teams, project managers, SMEs, end users, and executives through effective communication.
- Identify and resolve gaps or conflicts in gathered information, proposing viable system or process solutions.
- Manage the intake of new ideas and initiatives, identifying opportunities for business growth through innovative technologies, including AI.

**What you bring**:

- Undergraduate degree or equivalent experience, with 5-10 years in Business Analysis and IT project environments.
- Strong expertise in portfolio and demand management, with a deep understanding of IT project lifecycles.
- Hands-on experience with SDLC methodologies, including both Waterfall and Agile frameworks.
- Exceptional analytical, interpersonal, and communication skills, with the ability to influence and engage diverse stakeholders.
- Ability to translate complex technical concepts for both technical and non-technical audiences, including senior leadership.
- Proven problem-solving and system development skills, with advanced knowledge of IT and business processes.
- Demonstrated leadership without authority, managing difficult conversations and navigating ambiguity with creativity and strategic thinking.

**What’s in it for you?**

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
- Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
- Paid time off for volunteering
- Company matching contributions to charities you support
- Growth & Development Opportunities:

- Self-driven career development programs (E.g. MyPath program)
- Wellness Programs:

- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
- Our commitment to the environment and diversity:

- Work for an organization committed to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

Schedule: Full time
Shift:
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: None
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 315846
- To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance._

Posting Notes: Technology