Manager of Operations

3 days ago

Nanaimo, Canada CBI Health Group Full time

**As** **Manager Operations and Customer Support, you will**:

- Lead team engagement initiatives for retention of non-clinical staff; work collaboratively with the Clinic Manager, Regional Manager and Manager of Clinical Services
- Coach, mentor, develop and performance manage non-clinical team members through consistent use of PPD process
- Execute plans to safeguard effective operational and financial controls; ensuring that processes align with standard operating procedures and comply with contractual agreements and privacy policy
- Ensure the team has the tools and training to deliver expected operational outcomes
- Ensure consistency, efficiency and effectiveness in approach to the customer experience
- Ensure compliance with clinic processes to consistently meet expectations in the referral life cycle
- Manage, document and follow up on facilities requirements as per CBI Standards and policy
- Perform operational analysis through documentation, reporting and analysis of data, throughput, cash management, schedule management and business performance
- Ensure effective and timely communication between staff and stakeholders/customers
- Develop and execute appropriate action plans to address gaps in client/customer experience
- Create a high performance culture, leading by example; performance managing and mentoring/coaching; supervising and training of support personnel

**Qualifications**:

- Management experience is required; preference to those with services background
- Excellent written and verbal communication skills
- Proven ability to meet established deadlines with a high level of accuracy
- Exceptional time management, attention to detail and organizational skills
- Strong teamwork and customer service skills for building and maintaining relationships
- Consistently maintain confidentiality and demonstrate good judgment, tact and diplomacy

**What CBI Health can offer you**:
We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning - and support and guidance whenever you need it. At CBI Health, you will have the freedom to define your own career path through our many opportunities for growth and development.

**Here’s a look at our total rewards**:

- Competitive compensation
- Comprehensive benefits and rewards package
- Flexible working hours
- Continuous learning and skills development
- Autonomy to explore and reach your career goals and progress to Leadership.

If you’re committed to improving care for people across the country, you’ve come to the right place. We have more than 12,000 professionals working together to set the bar for best practices in the industry. For almost 50 years, we’ve flourished as an integrated network with a talented team of professionals just like you.

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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