Bilingual (Fr/en) Store and Corporate Support

6 days ago

Richmond Hill, Canada Staples Full time

**Some of what you will do**:
**Specifically, You Will**:

- communicate with internal clients in both French and English using strong customer service skills.
- Use excellent troubleshooting and diagnostic skills.
- provide first level system support to all retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners and other hardware.
- interacts with Network Analysts, Application Specialists and Telecommunication Analysts to identify and resolve problems.
- Troubleshoot issues on PCs and Mac operating systems, Active Directory (AD), and DOS command function.

**Some of what you need**:

- Degree or Diploma in Computer Networking or related discipline.
- A+, Network +, CCENT, or MCP Certification an asset.
- Excellent troubleshooting and diagnostic skills.
- Working knowledge of PCs and Windows operating systems.
- Working knowledge of Active Directory, and DOS command line functionality.
- Experienced with remote access software (VPN, Microsoft Terminal Services).
- Experience with ServiceNow Call Tracking database.
- Takes initiative, seeking opportunities for change, growth and improvement.
- Ability to adapt to rapid changes in procedures and processes in a dynamic environment.
- Knowledge of AS400 technical support would be an asset.
- Knowledge of Citrix Network Topology.
- Bilingual in French and English.
- Ability to work with Excel is an asset.
- 1-2 years of help desk or equivalent experience.
- Staples Store Experience is an asset.

**Some of what you will get**:

- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

**Job Types**: Full-time, Permanent

Pay: From $49,000.00 per year

**Benefits**:

- Dental care
- Designated paid holidays
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Shift:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift

Work days:

- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Richmond Hill, ON L4B 4W3: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (required)
- Technical Help Desk: 2 years (required)

**Language**:

- French and English fluently? (required)

Work Location: In person

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