Salon receptionist (Frontline)

**SALON RECEPTIONIST (FRONTLINE)**

**(FUZZ WAX BAR)**

**Overview**

**Who We Are**: Fuzz Wax Bar is Canada's leading provider of membership-based wax services. We are experts in our craft and continually elevate the industry standard through transparent and supportive client experiences. Our company has 13 locations across Canada with great expansion plans in progress.

**A Little Bit About Us **Jessie Frampton and Florence Gaven Rossavik founded Fuzz Wax Bar in 2012 with just sweat and tears, and unlimited dreams; Since then Fuzz has grown every year on the key principles they established. We champion a professional organization that emphasizes excellence at every level, focusing on in-store experiences and customer service. Our staff is our greatest asset, and a large amount of the success of Fuzz Wax Bar is the result of the talented and highly dedicated employees who set the standard for service and quality within the waxing space.

**The Role** The Frontline at Fuzz Wax Bar is a passionate customer-service expert who loves transforming a regular experience into a memorable one, every day. They are interested in all things waxing, product sales and educating clients on pre and post wax care services. Does this sound like you? We’d love to hear from you

We are seeking a friendly and organized Salon Receptionist to join our team. As the first point of contact for our salon, you will play a crucial role in providing excellent customer service and ensuring a smooth and efficient operation. The Frontline worker is professional and passionate about providing the best customer service experience to all clients. They educate clients on Company memberships that contribute to enhancing the client’s self-care routine. They are master team players standing by to assist any team members by closing sales with recommended products from fuzzologists and maintaining the conditions of all aspects of the location. They will always assist where they can in order to ensure operations run smoothly for all clients and workers.

**Responsibilities**
- Always maintain a clean front-line environment and achieve high sanitation standards around the store.
- Ensuring outstanding levels of customer satisfaction by being knowledgeable on all products and services offered, and teaming up with the team to provide outstanding service from start to finish
- Be a schedule master and optimize appointment bookings to increase location efficiency
- Keep updated on new training and policies changes and be willing to be agile on learning and implementing new processes
- Providing clients with the Fuzz experience and signature conversations
- Process payments accurately and efficiently
- Analyze customer needs and recommend appropriate solutions or products.
- Upsell products or services to customers when appropriate.
- Work in a professional manner and maintain a professional working environment.
- Be an ambassador to all things Fuzz (Company methods, products and branding) and lead by example within the workspace.
- Providing clients with the Fuzz experience and signature conversations.
- Maintain an awareness of all things Fuzz with customers and members, including membership perks and product benefits.
- Contributes to a positive and inclusive work environment.
- Other tasks as requested by a manager.

**Key Skills**
To be successful in this role, you should possess the following skills:

- Excellent time management skills to handle multiple tasks simultaneously.
- Strong retail sales skills to promote salon products.
- Basic math skills for processing payments and calculating discounts.
- Exceptional customer service skills to provide a positive experience for clients.
- Ability to conduct product demos to showcase salon products.
- Proficiency in using a POS system for appointment scheduling and payment processing.
- Organizational skills to maintain an orderly reception area and Back Bar.
- Confident and comfortable engaging customers to deliver an elevated experience.
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and wax-care products and services.

Join our team as a Salon Receptionist and contribute to creating an exceptional salon experience for our valued clients. We are currently seeking a **Part-Time team member to work Thursdays opening or closing shifts, Friday closing shifts, Saturday, and Sunday.**

At Fuzz, we have remained committed to being a place where we support one another no matter what, focus on positive solutions and go to work every day loving what we do and the people we do it with.

**Store Hours**

M-F 8am-9pm

Saturday and Sunday 9am-5pm

**Job Type**: Part-time

**Salary**: From $17.20 per hour

Expected hours: 24 - 30 per week

Shift:

- Weekend Day shift
- Monday and Friday evening shift

**Job Types**: Part-time, Permanent

Pay: From $17.20 per hour

**Benefits**:

- On-site parking
- Store discount

Shift:

- Evening shift

Work days:

- Every