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Member Connect Lending Specialist
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**Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve. We exist to help People, Businesses and Communities **Do More, Be More, and Achieve More**. - Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers. - Competitive rates. - Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members. - Profit sharing among Members. - Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. **Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.** At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play. **Member Connect Lending Specialist (Full-time)** **Call Centre Hours** Mon to Fri: 8am to 8pm Sat: 9am to 5pm **Job Purpose & Summary** **Key Accountabilities & Duties** - Meets established retail lending, investment and ancillary product and service goals. - Identifies opportunities during each Member interaction and promotes and cross-sell the appropriate DUCA products and services. - Manages the Member Connect retention process for existing retail lending products. - Protects DUCA’s assets by adhering to all applicable lending regulations, policies and procedures, legal and ethical requirements, process requirements, and established risk guidelines. - Strives to deliver a best in class customer experience by clarifying the member’s concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem. Takes ownership and accountability for resolving member service inquiries and/or issues from beginning to end. - Assists Members with setting up on-line banking options and accurately processing transactions on Member accounts within authorized limits. - Leads the Member Connect team in the absence of the Member Connect Manager and/or Supervisor. **Occupational Experience & Education Requirements** - 3 to 5 years’ experience in a contact centre environment with a lending background - Solid knowledge of all Banking Products, retail underwriting guidelines and high ratio mortgages **Knowledge, Skills & Attributes** - Superior problem solving skills - Excellent telephone manners, communication and listening skills - Ability to multi-task, organize and prioritize and adapt to change - Keen attention to detail - Ability to work in a fast paced environment - Self-motivated and energetic - Team player **Working Conditions** - Contact centre environment. **Department**:Call Centre **Primary Location**:Corporate Office - 5255 Yonge St, North York, ON M2N 5P8 **Employment Status**:Full-time **Hours per Week**:38 **Number of Vacancies**:1 **Salary**:The annual salary range for this position starts at $50,392. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits. We thank all applicants but only those considered for an interview will be contacted.
