Service Supervisor

2 weeks ago

Niagara Falls, Canada Staples Full time

As the Services Supervisor, you will lead the Services areas and solutionshop in the store; including cash, printing and technology services. You will partner with and support Associates working in the cash and service areas. You demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. With every day being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your ‘A-Game’ everyday

Specifically, you will:

- Partner with other store leaders to set sales goals and targets.
- Communicate regularly with the team to solidify their connection between store financial success and bonus programs.
- Connect, share and partner with customers to sell solutions and add-on sales.
- Partner with other store leaders to oversee coordination and execution of services, maximizing productivity.
- Execute, communicate and ensure understanding of flyer and promotional items.
- Maximize sales opportunities by nurturing the sales capabilities of associates and promoting behaviours to Connect, Share, and Partner.
- Drive a culture of referrals and ‘omni-entreprise’ mindset where associates are aware of and sell to any service path offering from Staples
- Facilitates front-office procedures; responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a daily basis
- Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
- Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.

Qualifications - External

Some of what you need
- 3-4 Years of Retail customer service is preferred.
- 1-3 years in a supervisory role with direct accountability for achieving sales and service targets is preferred.
- Successful completion of high school is preferred.
- Ability to achieve customer service excellence and sales results
- Curious
- Approachable
- Passionate
- Solutions Finder

Some of what you will get
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Learning & Development programs
- And more...

Additional Information
- Exposure to moderate levels of noise generated by the print equipment.
- You are required to stand in a stationary position for periods of time. This would occur while working on various orders.
- We’ll also ask you to work a variety of shifts including evenings and weekends.

**Other Job Title Suggestions**
- Retail Supervisor, Services

WorkLearnGrow1

**Job Types**: Full-time, Permanent

**Salary**: From $16.50 per hour

**Benefits**:

- Dental care
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

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