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Customer Service/sales Associate

2 weeks ago

Vancouver, Canada Canada Central Full time

Our Promotional Advertising company is now looking for a full-time Customer Service Sales Associate to join our Vancouver based office on a full time, permanent basis. Customer Service Sales Associates will work with our Marketing Representatives and product specialists to deliver a seamless and integrated experience to consumers across our client portfolio. Associates will receive all the training needed to execute each promotional experience, which has been specifically tailored to each client, to the public at large.

**Responsibilities**:

- Provide high-quality service to each of our clients
- Maintain client confidentiality at all times
- Manage daily client transactions and inquiries accurately, within established deadlines
- Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
- Communicates clearly with staff in a timely and professional manner
- Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
- Verify and maintain data quality

**Essential Skills**:

- Clear written and verbal communication skills
- 1+ years of prior experience is preferred
- Strong relationship management skills
- Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
- Business acumen in the marketing and client relations field is preferred
- Must understand and comply with applicable regulations and standard operational procedures
- Must ensure that all transactions are executed properly and meet compliance guidelines

**Salary**: $16.00-$18.00 per hour

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

Work Location: One location