Starbucks Supervisor

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

- Discounted lodging accommodations at Hyatt worldwide
- Discounts on food and beverage
- Discounted transit passes
- Wellbeing programs
- Recognition programs
- Tuition reimbursement
- Excellent training and professional development

The Hyatt Regency Vancouver is seeking a dedicated and customer service-oriented Supervisor to join our Starbucks Team.

This is a fast-paced position with constant customer interaction and cash handling. The wage rates $22.54 per hour, after six months the wage increases $26.29 per hour, and after one year the wage rate increases to $30.05 per hour.

**Goal of the Starbucks Supervisor**: To support** **the daily opportunities required by** **strong leadership and nourish the day-to-day operation of the hotel outlet. This position is also ultimately responsible for the quality of service provided.

**The Starbucks Supervisor’s Responsibilities may include**:

- Supports and supervises the hotel's Starbucks while working closely with the Food & Beverage managers and other hotel departments
- Assist in effective training, and development of the team
- Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
- Full understanding of Associate engagement
- Responsible for maintaining a high energy, positive, professional appearance

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic supervisory responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, and providing feedback. The Starbucks Supervisors must demonstrate fundamental food and beverage knowledge. This position plays a significant role in the overall outlet performance, which includes product quality and service standards.

**ABOUT HYATT REGENCY**

Being part of our Hyatt Regency Vancouver family means always having space to be you. We are passionate about diversity, equity and inclusion. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, diversity, equity and inclusion are at the core of our purpose, _to care for people so they can be their best_. In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations - Indigenous and non - who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

You **are more than welcome.**

**Qualifications**:
**Qualifications**
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Experience and thorough understanding of beverage service
- Must be friendly, team player and service oriented
- Must have exceptional communication skills as well as superior guest service abilities
- Previous Starbucks experience is an asset
- Previous supervisory experience is preferred
- Minimum of 1 year food service and coffee bar (barista) experience
- Must have Food Safe certificate
- Knowledge of Micros POS system and a second language would be beneficial
- Must be available for flexible shifts that range from 5:30AM - 9:30PM and work weekends and holidays

**Physical Aspects of Position (include but are not limited to)**:

- Constant standing throughout shift
- Frequent walking throughout the shift
- Occasional kneeling, pushing, pulling and lifting (up to 30lbs)
- Oc