Service Administration Advisor

2 weeks ago

Red Deer, Canada Finning International Inc. Full time

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:
Reporting to the Service Administration Supervisor, the Service Administration Advisor is responsible for coordinating the Maintenance Work Order administrative process including document control, internal communications, Service Excellence governance and other work order activities.

As the Service Administration Advisor - you will track and provide updates on Maintenance Work Order progress from creation of the service request form, through repair execution to final review activities leading to Work Order closure.

We are seeking individuals who understand the value of customer relationships and providing customer centric solutions.

We look forward to you joining our team

**Job Description**:

- Verify that Service Request provides clarity to align scope / budget and schedule agreed to in quote
- Provide visibility to any threats or risk to Finning discovered while researching service history, nature of repair, or other factors that disclose a potential of risk to the business; create visibility during repair execution and participate in applicable Key Stakeholder conversations
- Attend Scheduling and PRE/ MID / POST Job meetings, capture action items, document smart action plans and update commitment dates
- Identify & communicate risks such as bid variance, rework, and threats to commitment dates
- Understand & coordinate site training & site access clearances for Finning Service Technicians as required
- Communicate any deficiencies (Labour, 3rd party billing, check sheets, service reports, parts returns / core credits) and follow up on completion
- Initiate closure documentation and job closure activities as per checklist ensuring that the Work Order is complete

Qualifications:

- Degree or Diploma with focus on Business, Accounting or Administrative preferred
- Solid understanding of project management: scope, schedule, budget, risk, communication, change management and stakeholder management
- Excellent communication skills, both verbal and written
- Service-oriented mindset, attention to detail and the ability to adjust priorities to match urgency
- Knowledge of document control, billing, repair, and work order processes is beneficial
- Performing a similar role in a Dealership or Coordination Role in Construction / Oilfield / Forestry / Marine or Site / Field Administrator is an asset

Note:

- This position is based out of our Red Deer location
- Permanent, full-time role
- Competitive salary, pension, and benefits
- Employee Share Purchase Plan and RRSP options
- Paid vacation

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

  • Service Advisor

    2 weeks ago

    Red Deer, Canada New West Truck Centres Full time

    **Why Work Here** New West Truck Centres has access to the latest diagnostic tools and equipment. Surround yourself with certified technicians who specialise in Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. **Treated Well.** Your direct manager is a well-respected and knowledgeable...

  • Service Advisor

    4 days ago

    Red Deer, Canada Lag Automotive Group Full time

    **Landsperg Automotive Group is a fast-growing company with fourteen stores located across Western Canada. Our company philosophy is to promote within, and we are committed to providing an excellent work environment and career growth opportunities.** **We are currently looking for a Service Advisor!** **Responsibilities including, but not limited to**: -...

  • Service Advisor

    2 days ago

    Red Deer, Canada Southside Dodge Chrysler Jeep Ram Full time

    Southside Dodge is actively looking to add a new SERVICE ADVISOR to our team. - Have a great attitude - Work well together within the team - Have strong communication skills - Be reliable - Above all else, have the desire to make sure every customer is satisfied, every time. We are a very busy family owned and operated dealership in central Alberta with...

  • Service Advisor

    1 hour ago

    Red Deer, Alberta, Canada GearHead Automotive Full time

    High Tech, Progressive, and Client Focused Automotive Shop Has a Position Available for a Service Advisor with the "right stuff."To see if you have the "right stuff", ask yourself these 6 questions.Do you like a job with a lot of variety'Do you enjoy serving clients'Are you highly organized and able to multitask'Do you have great people skills'Do you want a...

  • Service Advisor

    6 days ago

    Red Deer, Canada Fountain Tire Full time

    Overview: **Fountain Tire (Red Deer) **is searching for a friendly and knowledgeable individual to deliver exceptional customer service as a **Service Advisor!** As part of the front-line staff, the Service Advisor is responsible for ensuring that all customers are provided with top-notch customer service. Your duties will include: - Sharing product...

  • Service Advisor

    4 days ago

    Red Deer, Canada Scott Subaru Full time

    Come join a family-owned business with a team atmosphere! Scott Subaru is searching for an Experienced Service Advisor. We are an established Automobile Dealership on the North Side of Red Deer that offers competitive wages and benefits. Responsibilities include: - Service Appointment Scheduling - Opening work orders with concise and accurate...

  • Automotive Service Advisor

    2 days ago

    Red Deer, Canada Alberta European Motorworks Full time

    We are seeking an experienced Service Advisor to join our team at a fast-paced European specialty shop. Our family-owned and operated business has been providing exceptional service for 23 years, and we are looking for a talented individual to help us continue to grow. **Responsibilities**: - Greet customers and provide them with exceptional service -...

  • Automotive Service Advisor

    2 weeks ago

    Red Deer, Canada Gearhead Automotive Full time

    **High Tech, Progressive, and Client Focused Automotive Shop Has a Position Available for a Service Advisor with the “right stuff.”** To see if you have the “right stuff”, ask yourself these 6 questions. Do you like a job with a lot of variety? Do you enjoy serving clients? Are you highly organized and able to multitask? Do you have great people...

  • Legislative Advisor

    1 week ago

    Red Deer, Canada The City of Red Deer Full time

    **The Opportunity**: The City of Red Deer is currently recruiting a **Legislative Advisor** to fill a permanent full-time position. The Legislative Advisor has a lead role in ensuring that the Municipality is meeting all statutory obligations set out in legislation, particularly as it related to Council and Council Committee meetings. The Legislative Advisor...

  • Legislative Advisor

    2 days ago

    Red Deer, Canada The City of Red Deer Full time

    **The Opportunity**: The City of Red Deer is currently recruiting a **Legislative Advisor** to fill a permanent full-time position. The Legislative Advisor has a lead role in ensuring that the Municipality is meeting all statutory obligations set out in legislation, particularly as it related to Council and Council Committee meetings. The Legislative Advisor...