Customer Relationship Specialist

1 day ago

St George, Canada Canadawide Sports Inc Full time

**Role: Customer Relationship Specialist**

**About the opportunity**

This role is based in St. George, ON.

**Responsibilities**
- Aid the sales team in the launch and management of booking programs for all brands.
- Ability to effectively deescalate customer inquiries with mínimal assistance.
- Demonstrate the ability to work independently while also promoting teamwork.
- Assist the Inside Sales team in generating quotes for Special Projects.
- Demonstrate the capability to effectively multitask in a fast-paced environment when necessary.
- Identify and pursue new opportunities for brand expansion.
- Demonstrate readiness to perform tasks outside of designated job role to broaden knowledge and better support customers.
- Confident in conducting cold calls when required.

**Qualifications**
- Post Secondary Certificate / Degree or equivalent experience.
- Bilingual (French) is preferred.
- A minimum of 1 year of experience in customer support, sales, or a related field is required.
- Strong abilities in time management, verbal communication, and organizational skills are essential.
- Previous experience and deep knowledge of CRM and eCommerce platforms (NetSuite, Shopify, Amazon, Walmart, Best Buy).
- Develop a strong knowledge of our Brands and Product offerings.

**About Canadawide Sports**

Canadawide Sports is a leading sporting goods company with an active portfolio of brands rich in Canadian heritage and authenticity, including HockeyShot, Black Knight, and Road Warrior. In addition to these brands, we own, license, and distribute top sporting goods brands to all major and independent retailers in Canada and ecommerce platforms across Canada and the US.

The company’s valuable retail relationships, complemented by its efficient warehouse operations, fulfillment services, and effective marketing capabilities have resulted in becoming the distributor-of-choice for internationally branded products aiming for the best penetration of the unique Canadian marketplace.

As an employee-owned company, every team member at Canadawide Sports has a stake in the company and shares in its success, fostering a collaborative and inclusive work environment where dedication and innovation are celebrated collectively.

**Benefits**
- **Employee Ownership**: Every employee is a stakeholder in our success and will share in the company's growth.
- **Annual Profit Sharing**: We believe in recognizing and rewarding our team's hard work and dedication.
- **Competitive Wage**: We offer a competitive compensation package to attract and retain top talent.
- **Health Benefits**: Enjoy coverage for prescription drugs, dental care, and travel insurance.
- **Employee Assistance Program**: We care about your well-being and provide access to support services.
- **Company Events**: Join us for engaging and fun-filled events that foster a strong team spirit.
- **Casual Dress**: Embrace a relaxed and comfortable work environment that encourages creativity.
- **Employee Discount**: Take advantage of exclusive discounts on our exceptional range of products.

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