Application Support Analyst

**Position Term**: Permanent, Full Time
**Level**: 8
**Salary**: Min: $77,234 to Max: $90,867
**Location**: Head Office, Toronto/Hybrid
**Application Deadline**: June 19, 2025
iGaming Ontario leads the Province of Ontario’s dynamic internet gaming (igaming) market that, in its third year generated $83 billion in total wagers, a 31% increase over the previous year. This resulted in $3.2 billion in total gaming revenue from over 80 gaming sites. Even more, Ontario’s igaming market sustained almost 15,000 full-time equivalent jobs across the province. To achieve these results, iGaming Ontario is guided by its vision to Lead the World’s Best Gaming Market.
**Key responsibilities for this role will include**:

- Providing Tier 1 customer support for iGaming Ontario software solutions.
- Acting as a backup resource for Azure Data Analyst and Azure Cloud Developer.
- Creating detailed systems specifications, participate in software development, installation and configuration of 3rd party off-the shelf software.
- Consulting with other technical resources and iGaming Ontario client groups, analyze problems, develop alternative solutions, and recommend methods to streamline business processes and costs.
- Liaising with contracted vendors to ensure system delivery, installation, operation, and support.
- Providing technical input, assessment, and realistic estimates to project team for planning, risk analysis, schedule, and change management.
- Participating in the implementation of new systems and enhancements/upgrades to the existing systems.
- Assisting in defining software implementation project plans, including scoping, scheduling, and implementation.
- Participating in change management, data migration, unit, integration, and regression testing.
- Identifying, documenting, and sharing system deficiencies with clients and senior-level staff to review and analyze.
- Installing and configuring software solutions across the enterprise.
- Creating and maintaining system and user documentation.
- Postsecondary education in Computer Science or related discipline.
- Minimum 3+ years of relevant experience.
- Basic understanding of Azure technologies such as:

- Azure Data Factory
- Azure Blob Storage
- Azure SQL Database
- Azure Active Directory
- Power BI
- Familiarity with software development concepts and database languages such as SQL and Python.
- Experience working with Microsoft SharePoint.
- Microsoft related certification(s) would be an asset.
- Excellent communication and interpersonal skills, with the ability to liaise with internal and external stakeholders.
- Demonstrated capacity for problem solving, synthesis, and making sound recommendations.

This position currently offers a hybrid work location. iGaming Ontario has implemented a minimum three-day per week in-office schedule. iGaming Ontario reserves the right to change this policy and its office location at any time.
This position falls within the scope of a bargaining unit represented by the Ontario Public Service Employees Union (OPSEU). In the upcoming months, iGaming Ontario and OPSEU will be negotiating the terms of a collective agreement which, once concluded, will govern the terms and conditions of this position.
**At iGaming Ontario, we offer**:

- A comprehensive benefits program that includes dental, vision and drug coverage.
- Defined-benefit pension plan.
- Wellbeing account to support your mental, physical, and social wellbeing.
- Access to mental health benefits, free counselling, and support services.
- Professional development reimbursement.
- Paid volunteer time off.
- Paid parental leave top up.

iGaming Ontario is an inclusive and equal opportunity employer.
Disability related accommodation during the recruitment process is available upon request.