Supervisor, Operations

**Location: Coteau-du-Lac, Qc**

**Rotating Evening Schedule: 3:30PM-2AM**

**Week 1: Monday to Thursday**

**Week 2: Monday, Tuesday, Friday, Saturday**

**General Summary.**

The Operations Supervisor is responsible for the safe execution of daily operational plans and strategies, to manage, lead and allocate resources, disseminate information to teammates, ensure compliance with key processes while achieving safety, quality, efficiency and financial KPI’s. This position is responsible for product safety, quality and legality.

**This position will be responsible for..**
- Supervises at least 2 full-time direct reports. Supervisory responsibilities include, but are not limited to recommending hiring, coaching, skills development, recognition and rewards, staff productivity and performance management to include disciplinary actions up to and including terminations.
- Responsible for all daily, weekly, and monthly production activities within warehouse operations.
- Prepares and distributes various reports needed for normal day to day operations.
- Responsible for ensuring that the schedules are correctly implemented and that jobs are assigned effectively and completed properly.
- Responsible for scheduling vacations and time off per policy with the least amount of disruption to the department to meet customer needs.
- Fully engaged with process on floor to actively lead and supervise teammates.
- Communicates daily through operational start up meetings, making sure all work instructions, daily workflow activities and safety practices are being followed.
- Initiates positive methods of driving teammate excellence through follow up, providing consistent and fair feedback on performance.
- Takes action through coaching and counseling to correct behaviors.
- Conduct operations in a manner which promotes safety. Conduct weekly safety meetings during start of shift with teammates.
- Maintain a safe working environment through participation of safety training, JHA reviews, and weekly walk through.
- Maintain a clean, neat, and orderly work environment which adheres to corporate 5’s standards.
- Supervise the operations of the team to achieve prescribed objectives.
- Develop and maintain a productive work team through cross training, sound communication and positive motivational techniques.
- Facilitating seamless hand offs and communicating key information to peers, teammates and management.
- Ability to work effectively in a multi-tasking required environment.
- Provide courteous and respectful customer service in high pressure situations to internal/external customers.
- Assure the integrity of the inventory and assist in conducting physical inventories.
- Assist Operations Manager on special projects as required.
- Assist in maintaining the security of the facility.

**Qualifications - External**

**You might be a great fit if.**

**Education/Experience**
- Bachelor’s degree preferred; business, operations management, supply chain management, industrial engineering or a related field preferred or minimum of 6 months experience in a warehouse/supply chain environment required.
- Excellent organizational and analytical skills.
- Labor Management experience preferred.
- Prioritization and problem solving skills essential.
- Experience with quality management methodologies.
- Proven ability to drive continuous improvement with fundamental understanding of change management.
- Ability to handle people under high-stress situations.
- Excellent verbal and written communication skills.
- Broad knowledge of warehouse operations, methods and procedures.

**Physical/Cognitive Requirements**
With or without accommodation:

- Ability to follow policies and procedures.
- Ability to read, write and interpret information.
- Ability to add, subtract, multiply and divide.
- Ability to use hands to finger, handle, or feel.
- Ability to sit/walk/stand for duration of shift
- Must possess visual acuity to perform essential job functions.
- Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
- Ability to lift/carry items up to 50 pounds

FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.