Operational Trainer

2 weeks ago

Ottawa, Canada Intelcom | Dragonfly Full time

Ride the next mile with us

Job Description Summary
- The Operational Trainer is responsible for delivering comprehensive training programs and providing ongoing support to ensure employees have the necessary skills to perform their jobs effectively. This role focuses on facilitating engaging training sessions and offering continuous support to a designated group of employees.

Responsibilities
- Deliver Training Sessions: Conduct engaging and interactive training sessions for employees, ensuring they acquire the skills and knowledge required for their roles.
- Evaluate Training Effectiveness: Assess the effectiveness of training sessions through feedback and assessments, making necessary adjustments to improve training quality.
- Coordinate Training Logistics: Manage the logistics of training sessions, including scheduling, room setup, and technology requirements.
- Identify Skill Gaps: Work with department heads to identify skill gaps and training needs within the designated group of employees.
- Foster Continuous Learning: Encourage a culture of continuous learning and improvement among employees.

Qualifications
- Experience: Proven experience in training and development, preferably in an operational environment.
- Interpersonal Skills:

- Strong interpersonal skills with the ability to build rapport and effectively communicate with employees at all levels.
- Excellent written and verbal communication skills.
- Ability to create a positive and engaging learning environment.
- Other Skills:

- Strong presentation and facilitation skills.
- Proficiency in using training software and tools.
- Strong organizational and project management skills.
- Certifications: Relevant certifications in training and development are a plus but not required.
- The nature of the position involves regular travel to our stations located in Quebec and, on an occasional basis, to our stations located in other Canadian provinces.
- The person will be required to lead certain training sessions for teams whose shifts may begin or end outside of normal working hours.
- The incumbent communicates regularly with stakeholders across Canada, so fluency in French and English is mandatory.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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