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Leasing Experience Representative
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Ottawa, Canada Ferguslea Properties Full timeFerguslea Properties is the proud owner and operator of Accora Village, Canada’s largest privately owned rental community. Accora Village is comprised of over 2,400 homes and over 9,000 residents in the west-end of Ottawa. The community is 150 acres of tree lined streets, ideal for people interested in an active and healthy lifestyle.Ferguslea Properties...
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Leasing Experience Representative
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Ottawa, Canada Ferguslea Properties Full timeFerguslea Properties is the proud owner and operator of Accora Village, Canada’s largest privately owned rental community. Accora Village is comprised of over 2,400 homes and over 9,000 residents in the west-end of Ottawa. The community is 150 acres of tree lined streets, ideal for people interested in an active and healthy lifestyle.Ferguslea Properties...
Leasing Experience Administrator
3 weeks ago
Ferguslea Properties is the proud owner and operator of Accora Village, Canada’s largest privately owned rental community. Accora Village is comprised of over 2,400 homes and over 9,000 residents in the west-end of Ottawa. The community is 150 acres of tree lined streets, ideal for people interested in an active and healthy lifestyle.Ferguslea Properties is committed to providing our residents and community with a best-in-class experience.
**RESPONSIBILITIES**:
1. Customer Experience
**They will drive an excellent customer experience by**:
- Preparing and presenting all leasing related documentation and marketing collateral
- Completing data entries and audits to ensure full-cycle leasing processes are executed to brand standard and exceeds new residents’ expectations.
- Liaising with all necessary departments to ensure they have established communications with new residents, that positively enhance the move in and orientation experience.
2. Lease Administration
The Leasing Experience Administrator will liaises with customers throughout the leasing process to ensure the optimal customer experience by:
- Developing a strong understanding of target demographics and expectations for the customer journey
- Providing an awareness and interest in supporting our customers in their leasing experience and follow the leasing process and its respective timelines
- Enhancing the leasing process by providing one point of contact, verifying suitability, granting first level approvals, and receiving first and last month rent payments.
- Performing all leasing related transaction that pertain to resident tenancy, including assignments, lease additions/deletions and employee lease agreements.
3. Business & Financial Management
The Leasing Experience Administrator assist the business and finance function through:
- Collecting and entering applicant lease information in a central database
- Ensuring leasing business processes are followed
- Capturing essential information to enable verification of suitability
- Ensuring all documentation is entered in the system in accordance with company policies, contract requirements, the Residential Tenancies Act, the Human Rights Code and all other legislations governing our business operations
- Conducting comparison shopping
- Assessing our market competitiveness and report outcomes
- Building rental knowledge, by understanding competitive landscape and leveraging the knowledge to provide feedback on ways to continuously improve customer journey
- Compiling data/information on prospective residents throughout their leasing journey
- Collecting information on demographics, composition, customer feedback and overall experience to support overall marketing and leasing strategies
- Contacting and presenting Accora Village to potential partners including real estate relocations, companies, and community organizations
- Updating vacancy, traffic and turnover reports as required
**SKILLS AND KNOWLEDGE**:
- Post-secondary degree in business administration, marketing, sales or related field
- 3 years’ experience in leasing, property management, sales, real estate or similar role
- Exemplary customer service, persuasion and negotiation skills
- Excellent verbal and written communications skills
- Ability to multi-task, prioritize, and manage time effectively
- Proven ability to work independently
- Unless an accommodation under Ontario’s Humans Rights Code is applicable, it is a requirement of the company that all eligible employees are and will remain fully vaccinated against COVID-19
- As a condition of employment, must be willing to provide and maintain a clear and valid criminal background check
- Enthusiasm and passion for community with a focus on customer service
- Demonstrated creative problem solving
- Flexible and highly organized with a great attention to detail
- Exemplary interpersonal skills
**WORKING CONDITIONS**:
- Extended periods at a computer may be required at times.
- The job description implies the performance of repetitive tasks
- Occasional overtime may be required to meet deadlines.
- Competing demands may create stress.
We've got great perks
When you join Ferguslea Properties in this role, you gain access to:
- Health/ Wellness initiatives
- 10 Paid Sick Days
- Employee Assistance Program
- Use of our recreation centre, fitness amenities, and related programming
- Community Involvement & philanthropy opportunities
- Comprehensive medical & dental benefits
- Corporate RRSP Program
- Educational Support programs
- Regular Employee engagement opportunities
- Free parking
- Opportunities to attend Hockey, football, soccer games & concerts
- Rent discounts for full-time permanent employees living on site
- Room for advancement & internal promotions
- Paid training & development opportunities
At Ferguslea, we are committed to taking every reasonable precaution in the circumstances to protect the health and safety of our employees and residents from t
