Baggage Claims Representative

2 weeks ago

Dorval, Canada Air Canada Full time

**Description**

**Location**: Montreal, QC, Canada (Onsite)
**Starting Salary**:$25.78/hour
**Branch**: Contact Centers
**Category**:Unionized (IAMAW)

**Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada, recently ranked Best International Airline in North America, is currently looking for customer-orientated individuals who exhibit a patient and understanding attitude towards customers and able to provide resolutions to their concerns.

We offer a competitive starting salary of $25.78 with a comprehensive benefits package:

- Medical and dental insurance; Pension plan.

**Key responsibilities**
- Communicate with compassion and care to customer claims even under difficult circumstances
- Go above and beyond searching for ways to retain customers
- Provide feedback to leads, management or internal customers in order to promote continual improvement of Air Canada's customer service delivery
- Perform other associated duties as required.

**Qualifications**
- Superior verbal and written skills in English and French both written and orally
- Strong customer service background.
- Strong computer skills (Word, Excel, Databases, Powerpoint, Access)
- Strong interpersonal and teamwork skills.
- Strong organizational and decision-making skills.
- Good problem-solving and conflict-resolution skills.
- Strong time-management skills and an ability to work autonomously.
- An ability to adapt, to not only new procedures and policies, but new technology.

**Conditions of Employment**

**Linguistic Requirements
**Diversity and inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees' unique contributions to our company's success.

**Air Canada thanks all applicants for their interest however only those selected for an interview will be contacted.

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