Screener - Greeter

This position is covered under the Single Site Order. Please note the wage is currently being adjusted and topped up by the government as per the Single Site Order. The displayed wage is therefore reflective of such initiative._

**About Us**

At Retirement Concepts and West Coast Seniors Housing Management we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

**About the Role**

The Screener reports to the General Manager and/or designate and performs all aspects of Screening for all people coming to the Community. The screener will ensure that all processes and plans for screening are adhered to as well as any screening tasks including being welcoming and providing exceptional customer service to all visiting our communities.

**RESPONSIBILITIES**:
Include but not limited to;
- Awareness of outbreak practices and understanding and following the visitation guidelines.
- Provide guidance and support through the screening process, this may include using sign-in Kiosks; where applicable follow Kiosk processes
- Directing visits that are scheduled to designated areas; respecting social distancing and practicing high touch cleaning practices before, during, and after each visit
- Ensure all guests follow appropriate hand hygiene protocols
- Complete all appropriate documentation for visitors entering the community
- Daily review of essential visitor’s and ensure accuracy of the list
- Ensure all guests are following physical distancing and safety protocols
- Sanitize the screening and common areas and equipment
- Keep assigned work area clean, well-organized, presentable and free of clutter
- Ensure all guests follow PPE guidelines
- Follow all guidelines and protocols for any items brought to the community
- Follow all infection control procedures required by MHO
- Control and manage all documents according to appropriate guidelines
- Provide customer service to guests
- Contact the Manager or designate if a guest is not willing to comply with screening measures
- Stock appropriate PPE daily or as needed required to work positively and collaboratively with all team members and supervisors
- Perform other duties as required

**QUALIFICATIONS AND SKILLS**:

- Grade 12 education or equivalent
- Ability to plan, organize and prioritize
- Ability to manage high volume of work and manage several tasks at once
- Ability to demonstrate diplomacy, empathy and patience in providing quality services to residents and their families.
- Demonstrates excellent customer service
- Demonstrates collaborative and team working skills.
- Ability to read, write, and speak English proficiently and understand verbal and written instructions
- Customer service oriented; interest in working with seniors.
- All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
- Retirement Concepts and West Coast Seniors Housing Management_
- _
- is an equal opportunity employer._