Key Holder- Metrotown

1 week ago

Burnaby, Canada Deciem - Home of The Ordinary Full time

**What on earth is DECIEM?**

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, Avestan, and other beauty brands, and is an industry disruptor with an innovation-focused approach. It was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed the company with creativity and innovation alongside Co-Founder and CEO, Nicola Kilner.

We are growing very rapidly and need someone who shares this vision and wants to grow with us

**What we are looking for.**

We are looking for a responsible Keyholder to join our Vancouver Metrotown Store Team to deliver memorable experiences to our customers.

This position is a 37.5 hours a week position on a full-time basis.
**What you would be doing.**
- Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service.
- Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
- Ensure standards for quality, customer service, and health and safety are met.
- Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
- Act as floor supervisor in management absence to ensure the store procedures and steps of the experience are being followed.
- Assist in the onboarding, training, and development of new employees.
- Manage customer feedback and queries.
- Assist in maintaining store standards of cleanliness and organization.
- Be aware of and assist in maintaining DECIEM’s merchandising concepts.
- Ensure tidiness standards are always respected and maintained.
- Conduct products refunds and address customer issues in a positive manner.
- Responsible for opening/closing of the store, bank deposits, and paperwork.
- Operate POS and complete transactions accurately and efficiently.
- Communicate inventory issues/concerns to Store Management.
- Ensure compliance with store policies and procedures (e.g. loss prevention, safety standards, returns).
- Ensure company policies are procedures are being met by all employees.
- Participate in inventory control and counts to ensure product stock is up to date.
- Contribute to a positive, fun, and professional team environment.
- Stay up to date with product knowledge, company information, launches, and campaigns.

*
- Attention to detail and problem-solving skills.

**Benefits**:

- Casual dress
- Extended health care
- Paid time off

Schedule:

- Day shift
- Weekend availability

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