Patient Care Coordinator

2 weeks ago

Owen Sound, Canada Bayside Family Dental Full time

As a Patient Care Coordinator at Bayside Family Dental, you will be a vital link between our clinical team and patients, helping them navigate their treatment plans, financial options, and scheduling. You will play a crucial role in ensuring patients receive the care they need and that their experience is seamless and positive.

**Full-Time**:
Monday - Thursday 9-5

Rotating Fridays 8am-1pm (will expand to full fridays in the future as well as One evening a week on roation)

**Responsibilities**:

- Welcome and build rapport with patients, creating a comfortable and trusting environment.
- Discuss and explain proposed treatment plans with patients in a clear and compassionate manner.
- Provide accurate estimates of treatment costs and discuss financial options, including insurance coverage and payment plans.
- Assist patients in scheduling and coordinating their appointments, ensuring efficient and timely care.
- Collaborate with insurance providers to verify coverage and process claims.
- Maintain organized and up-to-date patient records and treatment plans.
- Follow up with patients to answer questions, address concerns, and provide ongoing support.
- Serve as a liaison between patients and the clinical team, ensuring seamless communication.
- Keep current on treatment options, insurance policies, and industry trends.
- Uphold confidentiality and privacy standards in handling patient information.

**Qualifications**:

- High school diploma or equivalent; associate's degree or relevant training preferred.
- Strong interpersonal and communication skills, with a caring and empathetic demeanor.
- Experience in a healthcare or dental administrative role is a must - At least 2 years
- Familiarity with dental billing, insurance, and scheduling procedures.
- Exceptional organizational skills and attention to detail.
- Ability to work in a fast-paced and patient-focused environment.
- Commitment to maintaining patient confidentiality and privacy.

**Benefits**:

- Competitive salary and comprehensive benefits package including RRSP contributions
- Continuing education opportunities and support for professional development.
- Collaborative and supportive team environment.
- Opportunities for career growth and advancement within the organization.

HP01

Bayside Family Dental is a leading dental practice in Owen Sound, Ontario, dedicated to providing top-quality dental care and promoting good oral health as the foundation of overall well-being. Our commitment to excellence, compassionate patient care, and a supportive work environment make us a preferred destination for both patients and dental professionals.

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