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Connected Home Technician

3 weeks ago

London, Canada Rogers Communications Full time

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.

We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.

Let’s make your possible at Rogers.

Are you up for the challenge and the fun? If so, consider the following opportunity:
**Responsibilities Include**:

- Diagnose and/or correct all technical problems to the satisfaction of our residential and business customers and in accordance with company specifications.
- Reconnect/disconnect equipment and/or services as per company standards and procedures.
- Ensure that communication with customers, other departments and peers is done in a professional manner.
- Maintain strong customer relations through daily contact with customers.
- Install new services, extra outlets and equipment in domestic dwellings, apartments and commercial buildings.
- Complete installation work. (e.g., rewires, fishing, drop replacements)
- Promote and sell company services
- Complete accurate documentation pertaining to installations, service and sales activity.
- Assist Managers in reducing departmental costs through efficiencies and improved productivity.
- Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy.
- Adhere to the “One Rogers” principals of Customer First and First Time Right.
- Active involvement in upgrading your technical skills as required by the position either through SCTE, Rogers Technical Training or other defined sources.
- Meet and exceed all performance metrics assigned and measured by the company
- All other duties as assigned
- Understand and follow the HES terms and conditions
- Pay, benefits, and work schedule as per the London Technical Employees Association Salary Plan.
- As this is a London Technical Employees Association position, London Association members are encouraged to apply

**Qualifications**:

- Minimum grade 12 education;
- Must possess a valid driver's license, with a safe driving record.
- A+ Certification with Apple Mac experience required (or equivalent PC skills).
- Electronics Technician Certificate or Diploma would be a definite asset.
- Minimum two years Cable TV experience or equivalent experience from a related industry.
- Knowledge and experience with Smart Home Monitoring is an asset
- Must have experience in PC repairs and good to exceptional P.C. troubleshooting skills.
- Must have experience with all Windows and Mac operating systems.
- Must have experience with TCP/IP protocols and NIC Installations.
- Must be able to handle all physical aspects of the job, which include lifting/moving heavy equipment (approx. 80 lbs) and climbing ladders/poles at heights up to 40 feet.
- Excellent communication and problem-solving skills coupled with excellent customer service skills.
- Ability to work shifts, weekends, and overtime, as required.
- Must be willing to work in adverse weather conditions.
- Previous sales experience would be an asset.
- Circuit switch and twisted pair cable knowledge would be an asset

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 800 York St,PO Box5800 Trucks (881), London, ON
Travel Requirements: Up to 100%
Posting Category/Function: Field Operations & Installation
Requisition ID: 279325

Together, we'll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

Posting Notes: Customer Experience