Compliance Officer

3 days ago

Vancouver, Canada Insurance Council of BC Full time

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 45,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

**Why Work for the Insurance Council?**

Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who’s committed to protecting the public.
- We offer a comprehensive employee benefits plan.
- Work-life balance.
- This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
- Professional development.
- Equitable employment opportunities.

**The Opportunity**

The primary focus of this role is the handling of complaints. In addition, the Compliance Officer will provide guidance on inquiries on issues surrounding the responsibilities of licensees, as well as identifying trends that may have an impact on the insurance industry.

**Duties and Responsibilities**
- Review complaints against licensees or former licensees to determine whether the matter is within the Insurance Council’s jurisdiction, identify non-compliance with requirements and potential risks to the public which require investigation
- Identify precedents.
- Draft and issue reminder letters where conduct concerns are identified but can be addressed remedially.
- Prepare and present reports and letters for consideration by a Review Committee and/or Voting Council.
- Document minutes of meetings or interactions with Licensees or witnesses as required.
- Assist the public in resolving complaints or concerns with licensees by providing information and direction where possible.
- Review, research and respond both verbally and in writing to inquiries.
- Prepare both external and internal written communications as required.
- Liaise with other departments as required.
- Identify emerging trends and work with the Manager, Compliance to develop recommended courses of action.
- Remain current on legislation, practices and regulation.
- Assist the Manager, Compliance as required and handle other duties as assigned.

**Qualifications and Experience**
- Minimum of 5 years’ experience in the Life insurance industry.
- Background in client service and conflict resolution.
- Post-secondary education, such as a university degree in a related field like Business Administration, or equivalent experience.
- Certification, such as CLU, FLMI, CFP, CEBS, OR CHS would be an asset.
- Proficiency with Microsoft Office suite, specifically with Word, Excel and Teams.
- Familiarity with life insurance products including universal life, whole life and segregated funds.
- An understanding of life insurance policy concepts and strategies.
- Strong verbal and written communication skills.

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