Bilingual (English/french) Customer Service Agent
12 hours ago
Role Overview
What you'll Be Doing
- Effectively solve customer inquiries
- Ability to communicate clearly when handling different topics
- Identify customers’ needs, understand and clarify the information
- Research every issue to provide solutions
- Collaborate with your team and other team members to solve problems and share knowledge
- Build sustainable relationships and engage customers by going the extra mile.
- Ability to assume additional responsibilities and work flexible hours as required
- Work with mínimal supervision in a fast-paced environment
- Perform various administrative tasks to support the Contact Centre
What you Bring to SIRVA BGRS
- High school diploma or equivalent
- Bilingual in English and French is a must
- Previous experience in a customer support role through a contact center preferred
- Strong phone and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities, and manage time effectively
- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
**Other Information**:
What SIRVA BGRS Offers
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.
-
Bilingual (English/french) Customer Service Agent
12 hours ago
Ottawa, Canada SIRVA Full timeRole Overview What you'll Be Doing - Effectively solve customer inquiries - Ability to communicate clearly when handling different topics - Identify customers’ needs, understand and clarify the information - Research every issue to provide solutions - Collaborate with your team and other team members to solve problems and share knowledge - Build...
-
Ottawa, Canada SIRVA Full timeBilingual (French/English) Planning Sessions Agent (Temp-to-Perm) EMPLOYER: Sirva JOB DESCRIPTION: Role Overview As a Planning Session Agent, you willcontribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels – telephone, video call, and chat. All relocation advice...
-
Ottawa, Canada SIRVA Full timeBilingual (French/English) Planning Sessions Agent (Temp-to-Perm) EMPLOYER: Sirva JOB DESCRIPTION: Role Overview As a Planning Session Agent, you willcontribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels – telephone, video call, and chat. All relocation advice...
-
Ottawa, Canada SIRVA Full timeBilingual (French/English) Planning Sessions Agent (Temp-to-Perm) EMPLOYER: Sirva JOB DESCRIPTION: Role Overview As a Planning Session Agent, you willcontribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels – telephone, video call, and chat. All relocation advice...
-
Ottawa, Canada SIRVA BGRS Full time**Role Overview** As a Relocation Planning Session Agent, you will contribute to SIRVA BGRS’ success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting...
-
Customer Service Representative
4 weeks ago
Ottawa, Canada Interac Corp. Full timeCustomer Service Representative - Bilingual (English/French) page is loaded## Customer Service Representative - Bilingual (English/French)locations: Ottawatime type: Full timeposted on: Posted 5 Days Agojob requisition id: REQ-2040**Who We Are:**Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust,...
-
Customer Service Representative
4 weeks ago
Ottawa, Canada Interac Corp. Full timeCustomer Service Representative - Bilingual (English/French) page is loaded## Customer Service Representative - Bilingual (English/French)locations: Ottawatime type: Full timeposted on: Posted 5 Days Agojob requisition id: REQ-2040**Who We Are:**Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust,...
-
Customer Service Representative
23 hours ago
Ottawa, Canada Interac Corp. Full timeCustomer Service Representative - Bilingual (English/French) page is loaded## Customer Service Representative - Bilingual (English/French)locations: Ottawatime type: Full timeposted on: Posted 5 Days Agojob requisition id: REQ-2040**Who We Are:**Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and...
-
Ottawa, Canada SIRVA Full time**Role Overview** As a Planning Session Agent, you will contribute to Sirva’s success byproviding relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected...
-
Ottawa, Canada SIRVA Full timeRole Overview As a Relocation Planning Session Agent, you will contribute to SIRVA BGRS’ success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the...
