Residence Services Lead

**Position Summary and Job Magnitude**
The Residence Services Lead (RSL) is responsible for complimenting the role of the Residence Services Supervisor and may be delegated supervisory responsibilities. The RSL will primarily work out of the Front Desk and will carry out tasks to help ensure that all daily front desk procedures are performed.
- **Essential Functions and Basic Duties**
- Complete administrative work as assigned
- Develop ways to increase standards of service
- Have the ability to step into the role of “Manager on Duty” from time to time.
- Assist in training and developing of staff
- Have excellent people skills and the ability to write effective letters
- Maintains a team atmosphere within the organization
- Help organizing the office to ensure all files and information are easily found
- Ensure that any conflicts are dealt with properly and immediately
- Perform accounting functions as assigned, including daily balancing and month end activities
- Have the ability to create and adapt to new ideas and changes
- Be flexible to work various hours, including weekend work, to cover the needs of the business
- Be adaptable to various management situations that may be considered stressful or difficult from time to time.
- Lead all social media platforms including content development and sharing of campus events and resources
- Lead all Residence physical and digital communications including information sharing posters, digital newsletters and student notices, and website. This includes collaborating with various Residence and College Departments in content building and delivery
- Lead assessment delivery through various communications mechanisms
- Participate on a team in in-person and virtual event and student engagement planning

**Health & Safety**
- Requires employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc).
- Ensures employees are advised of and trained on the existence of any potential or actual danger to their health or safety of which the supervisor is aware.
- Ensures every precaution reasonable in the circumstances is taken for the protection of an employee.
- Supports a safe work environment that is free from any violence or harassment.
- Reinforces and demonstrates a positive “health and safety” attitude and working climate and holds information sessions with staff on health and safety issues.
- Develops an effective working relationship with JHSC members and supports their role.
- Performs informal workplace inspections daily and formal workplace inspections quarterly, including staff observations.
- Makes every reasonable attempt to resolve any employee health and safety concerns.
- Conducts effective Incident Investigations and reviews all forms, ensuring these are discussed at management meetings.
- Corrects any substandard or unsafe acts or any unsafe conditions and informing superiors of concerns
- Ensures that a maintenance program for any equipment and machinery in the workplace is carried out.
- Implements emergency plans when necessary and ensures that employees have been properly trained to comply.
- Regularly evaluating employee performance and providing periodic feedback with respect to health and safety.

**Performance Measurements**
Performance will be primarily measured on the following factors:

Initiative
- Inter-Personal Skills
- Customer Service
- Reliability
- Skill & Knowledge
- Quality of Desired Results
- Adaptability & Flexibility
- Organizing & Planning
- Overall Performance

**Qualifications**
Education: An undergraduate degree (or equivalent combination of educational experience)
- Experience Required: Minimum 1 year industry experience or customer service experience
- Must have experience in website, digital, and social media content building and delivery coordination
- **Equal Opportunity Employer**
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.