Account Service Coordinator, Bell Mobility

4 days ago

Montréal, Canada Bell Full time

Req Id: 426926

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology
- **
Key Responsibilities**:

- Manage the service delivery model for your assigned base of corporate clients
- Collaborate with customers on the adoption and usage of self-serve tools
- Have accountability for protecting Churn and enhancing the client experience
- Take ownership of escalations with a sense of urgency and work with internal resources to resolve quickly
- Use advanced interpersonal skills to respond professionally in urgent or escalated situations- ** Critical Qualifications**:

- Demonstrated 1-3 years’ experience in B2B customer service
- Experienced in resolving customer issues, strong ability to diffuse escalations and retain customers
- Demonstrated ability to be resourceful in leveraging support partners in the business to resolve escalations and address client needs
- Strong ability to collaborate with cross-functional teams in a matrixed environment.
- Be a positive, organized and motivated individual with a strong ability to effectively manage multiple priorities
- Strong verbal and communication skills
- Advanced time management skills
- Skilled in PowerPoint and Excel
- Knowledge of English and French required, in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada- ** Preferred Qualifications**:

- Telecom service experience
- Client presentation experienceAdequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Non Management
**Job Status**: Regular - Full Time
**Job Location**: Canada : Quebec : Montreal
**Work Arrangement**:Remote
**Application Deadline**: 11/18/2025

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Created: Canada, QC, Montreal

**Bell, one of**Canada's Top 100 Employers.

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