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**Co-op Student (Water & Wastewater System Services)**:
Looking for an exciting job opportunity that will launch your career? Halton Region’s co-op program provides a paid professional opportunity that allows you to gain valuable experience and develop the skill set you need to build a successful career.
We engage great people who contribute to meaningful work that makes a positive difference in our community. As a co-op at Halton, you will gain professional growth and development working alongside your mentors. You will be part of a progressive, service-focused and award winning employer.
**Posting ID**: 3965
**Department**: Public Works
**Division**: Water & Wastewater System Services
**Pay Range**: $20.11-$23.28
**Job Type**: Co-op Student
**Contract Duration**:
**Hours of Work**: 35 hours per week
**Work Location**: Woodlands Operation Centre - 1179 Bronte Road, Oakville
**Employee Group**: OCT
**Posting Date**:March 7, 2025
**Application Deadline**: April 7, 2025
- Legally entitled to work in Canada as a student.
- In possession of a Social Insurance Number (card) at time of hire.
- Currently enrolled in a post-secondary educational institution on a full-time basis and returning to school upon completion of the co-op work term(s).
**This position will require the successful incumbent to provide proof of co-op eligibility, a transcript and tax credit form(s) from their school’s co-op department.**
**Job Summary**:
Reporting to the Supervisor, Customer Response and Outreach, this role is responsible for completing analytical and administrative tasks to support the Customer and Response Outreach team, as it relates to the delivery of Halton's Public Works Water and Wastewater program and services.
**Duties & Responsibilities**:
- Collect information from internal and external stakeholders to help analyze existing Water and Wastewater Services’ processes and programs to support continuous improvement initiatives
- Monitor and analyze customer data from multiple data sources to identify correlations and patterns and to make recommendations to improve customer communications and water and wastewater processes, programs or services
- Assist with business process mapping of internal Customer Response and Outreach processes
- Prepare presentations and graphs
- Support Water and Wastewater program content updates for website as required
- Attend and support Halton’s Annual Children’s Water Festival and other community-based initiatives
- Conduct outbound calls and receive inbound calls, as it relates to residents and businesses water and wastewater services
- Close Service Requests and Work Orders as required
- Prepare letters and other printed materials for residents and businesses
- Prepare meeting agendas, and record meeting minutes as required
**Skills & Qualifications**:
**Essential**
- Analytical skills with the ability to monitor and analyze data and identify correlation and patterns
- Ability to manage changing priorities and multi-task
- Strong interpersonal and customer service skills
- Ability to work independently and as member of a team
**Preferred**
- Past experience with MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Visio, MS OneNote, MS Teams.
**Working/ Employment Conditions**:
**Employment Conditions**
- In accordance with requirements in Ontario Regulation 191/11 - Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community.