Client Liaison

2 weeks ago

Toronto, Canada Magnus HRS Full time

**Job Title:Client Liaison**

**Job Summary**:
The Client Liaison is responsible for creating and nurturing relationships with clients, ensuring a smooth and professional communication flow between the client and the company. This role involves handling client inquiries, managing high volumes of client requests, resolving issues, and supporting ongoing projects to ensure client satisfaction and business growth.

**Key Responsibilities**:

- ** Client Relationship Management**:
Establish and maintain strong, positive relationships with clients through timely, responsive communication, ensuring their needs are met promptly and professionally.
- ** Client Requests and Support**:
Manage a high volume of client requests, ensuring all inquiries are addressed efficiently and accurately to uphold excellent customer service and satisfaction standards.
- ** Issue Resolution**:
Handle and resolve client issues effectively and in a timely manner, ensuring all solutions meet the client's expectations.
- ** Project Check-ins**:
Conduct regular check-ins with clients regarding ongoing projects, ensuring smooth progress, and scheduling meetings as necessary to address concerns or updates.
- ** Documentation and Record Keeping**:
Maintain and update all client-related documents and records in internal databases (e.g., Hubspot), ensuring accurate and accessible information.
- ** Business Development**:
Identify and develop new business opportunities with both potential and existing clients during every interaction to support company growth.
- ** Coordination of Communications**:
Coordinate calls, meetings, and all communications between clients and the Magnus team, ensuring smooth information flow and alignment on deliverables.
- ** Client Qualification**:
Validate and qualify potential new clients before referring them to the appropriate Business Developer for further engagement.
- ** Additional Duties**:
Perform other related duties as assigned by management to support the overall client relationship and business objectives.

**Qualifications**:

- Proven experience in client relations or a customer service-focused role.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities to handle multiple requests and priorities.
- Proficiency in using CRM tools (e.g., Hubspot) or other relevant databases.
- Problem-solving skills with a focus on client satisfaction.
- Ability to identify new business opportunities and engage clients effectively.
- Professional and positive attitude with a proactive approach to handling client needs.

This job description outlines the key aspects of the Client Liaison role, focusing on client relationship management, communication, and support for business development.

  • Client Liaison

    1 week ago

    Toronto, Canada Bond Consulting Group Full time

    We are seeking a talented Client Liaison with great communication and problem-solving skills to join our team. **Job Specifications/Key Responsibilities**: - Build trust and rapport with a very large client list and respond to surveys. - Assist with issues and any escalations that may arise. - Respond to clients in a timely manner and provide accurate...

  • Client Liaison

    2 weeks ago

    Toronto, Canada Magnus HRS Full time

    **Job Title:Client Liaison** **Job Summary**: The Client Liaison is responsible for creating and nurturing relationships with clients, ensuring a smooth and professional communication flow between the client and the company. This role involves handling client inquiries, managing high volumes of client requests, resolving issues, and supporting ongoing...

  • Client Liaison

    3 weeks ago

    Toronto, Canada TEEMA Solutions Group Full time

    Location: Hybrid (Toronto Office), Monday - Thursday in office, Friday remote Hours: 9:00am - 5:00pm EST The Client Liaison is responsible for creating and nurturing relationships with clients, ensuring a smooth and professional communication flow between the client and the company. This role involves handling client inquiries, managing high volumes of...

  • Client Liaison

    40 minutes ago

    Toronto, Canada TEEMA Solutions Group Full time

    Location: Hybrid (Toronto Office), Monday - Thursday in office, Friday remote Hours: 9:00am - 5:00pm EST The Client Liaison is responsible for creating and nurturing relationships with clients, ensuring a smooth and professional communication flow between the client and the company. This role involves handling client inquiries, managing high volumes of...

  • Client Experience Product Liaison

    1 week ago

    Toronto, Canada Tink Full time

    A leading payments technology company is looking for a Service Experience Consultant to enhance client relations and product support. This hybrid role involves acting as a liaison between product teams and client services, ensuring a streamlined enablement process. The ideal candidate will have significant experience in the payments industry, excellent...

  • Client Experience Product Liaison

    1 week ago

    Toronto, Canada Visa Full time

    A leading global payment technology company is seeking a Service Experience Consultant in Toronto, Ontario. This hybrid role involves acting as a liaison between Client Services and Product, ensuring effective client communication and implementation processes. The ideal candidate will possess extensive experience in payment processing and demonstrate strong...

  • Client Experience Architect — Product Liaison

    1 week ago

    Toronto, Canada Visa Full time

    A payments technology leader is seeking a Service Experience Consultant in Toronto, Ontario. This hybrid role acts as a liaison between Client Services and Product teams, focusing on client experience and enablement. Candidates should have at least 5 years of relevant experience and a Bachelor's degree, with strong skills in collaboration, communication, and...

  • Client Experience Architect — Product Liaison

    6 days ago

    Toronto, Canada Visa Full time

    A payments technology leader is seeking a Service Experience Consultant in Toronto, Ontario. This hybrid role acts as a liaison between Client Services and Product teams, focusing on client experience and enablement. Candidates should have at least 5 years of relevant experience and a Bachelor's degree, with strong skills in collaboration, communication, and...

  • Appraiser Success Liaison – Client Experience

    2 weeks ago

    Toronto, Canada RPS Real Property Solutions Full time

    A leading real estate solutions provider in Ontario is looking for a Client-Obsessed professional to join their team as a liaison between Property Appraisers and Clients. This role involves managing appraisal orders, enhancing communication, and building strong partnerships to ensure timely and accurate service delivery. The ideal candidate will have...

  • Hybrid Client Success Liaison — Growth

    45 minutes ago

    Toronto, Canada TEEMA Solutions Group Full time

    A dynamic company is seeking a Client Liaison to strengthen client relationships and ensure seamless communication between clients and the internal team. This hybrid role, primarily based in Toronto, involves managing client requests, resolving issues, and supporting business growth through effective communication and documentation. Ideal candidates will...