Dental Office Assistant Manager

**The responsibilities include, but are not limited to the following**:
**STAFF SUPERVISION**:

- Oversees staffing and ensures that each staff member understands the scope of his/her position, policies within the company, and that they receive appropriate and constructive criticism and/or training when necessary.
- Acts as a liaison between Associates and patients.
- Responds to conflict and provides conflict resolution.
- Identifies and recognizes employees who may have successful career development opportunities in the company. Communicates this information to HR.
- Assist the Office Manager to maintain staff schedules, ensuring that a position is temporarily covered appropriately in the case of an absent staff member, keeping an eye to reduce employee overtime as well (informing the Regional Office Manager when needed).
- Call management - Ensures dental receptionists are managing calls effectively, returning calls, identifies training where needed.
- Participates in the recruitment process with Human Resources, identify staffing needs prospectively, and as they may arise. Helps to facilitate onboarding and training, and participates also in off boarding and dismissal protocol with Human Resources.

**OPERATIONAL SUPERVISION**:

- Assists Regional Office Manager to oversee production and expenditure.
- Opens and closes the office, as required.
- Ensures inventory control and supports cost reductions.
- Maintains patient data according to regulations and company policies, ensuring that records are stored securely and in compliance with privacy and security regulations.
- Maintains high level of professionalism in offices and motivates staff.
- Maintains quality assurance with respect to dental procedures, customer service, sterilization techniques, and health standards. Ensures compliance with PHIPA, IPAC, and all relevant guidelines.
- Represents office at corporate and management meetings, where required.
- Provides management and corporate reports where necessary (including, but not limited to, production summaries, A/R ageing reports, Write-off/adjustment reports, Collection/Deposit reports, inventory counts, new patient reports, etc.).
- Ensures clinic is stocked and operational, communicating any needs to the Regional Office Manager.
- Supports marketing and promotional initiatives.
- Takes responsibility for the appearance and functionality of the office, ensuring a safe, professional, and clean environment.
- Works with management across the company, if assistance or insight is needed.

**PATIENT EXPERIENCE**:

- Sets the standard for communication with patients, responding efficiently and appropriately to patient needs and inquiries, and establishing relationships where possible.
- Takes responsibility for the smooth and efficient flow of patients and handles any situation which may be slowing or stopping patient flow.
- Manages patient scheduling and direct patient traffic flow. Oversees that new patient intake is completely fully.
- Presents treatment plans to patients when needed.
- Educates patients whenever possible and appropriate and ensures that all staff members are educating patients appropriately.
- Resolves patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards.