Current jobs related to Service Desk Support - Guelph - Guelph General Hospital (GGH)

  • Service Desk Support

    1 week ago

    Guelph, Canada Guelph General Hospital (GGH) Full time

    At Guelph General Hospital, we are committed to our Mission of _providing exemplary and equitable care for and with our community._ Living our values is important here and if you want to join a team that is compassionate, inclusive, respectful, collaborative and inspired, you can see more details about the position currently available below. **Current Rate...

  • IT Service Desk Manager

    20 hours ago

    Guelph, Canada The Skyline Group of Companies Full time

    We are looking for a **Service Desk Manager** to join our Information Technology Department as a member of the infrastructure team. Reporting to the Senior Manager Information Technology, the Service Desk Manager will oversee day to day operations for the Service Desk team. In this role, you will be a champion of end user services leading practices across a...

  • Service Desk Technician

    2 weeks ago

    Guelph, Canada The Skyline Group of Companies Full time

    Are you passionate about helping people with their technical woes? Do you enjoy the mysteries of problem solving over the phone? As a Skyline Service Desk Technician, you would support all staff, including remote field staff, with their use of company IT equipment such as computers, printers, iPads and mobile phones, while maintaining focus on our shared...

  • Support Services Specialist

    2 weeks ago

    Guelph, Ontario, Canada Hopewell Support Services Full time

    POSITIONTitle: – Support Services Specialist (SSS)Employment Status: Regular CasualWork Hours: 12 hours bi-weeklyLocation(s): GrangeDepartment: Residential and Respite Services TeamJOB SUMMARYThe SSS works as a professional within a clinical multidisciplinary team that follows a biopsychosocial model of intervention. The role primarily supports youth and...

  • Support Services Specialist Temporary

    2 weeks ago

    Guelph, Ontario, Canada Hopewell Support Services Full time

    POSITIONTitle: – Support Services Specialist (SSS)Employment Status: Temporary Full Time (6 months)Hours: 80 hours bi-weeklyLocation(s): Grange LocationDepartment: Residential and Respite Services TeamJOB SUMMARYThe SSS works as a professional within a clinical multidisciplinary team that follows a biopsychosocial model of intervention. The role primarily...

  • Front Desk Customer Service Representative

    5 days ago

    Guelph, Canada King Cleaners Full time

    Dry Cleaning & Laundromat Front Desk Attendant **(15-20 hours per week) Must be available 3-8PM on weekdays and full-days on weekends, holidays and as needed - Starting Wage 17.20/HR** We are seeking a friendly and enthusiastic Front Desk Attendant to join our team. In this role, you will be the face of our business, providing excellent customer service to...

  • Residence Desk Manager in Training

    1 week ago

    Guelph, Canada University of Guelph Full time

    **Department**: Facilities and Desk Services This position is represented by the agreement between the Professional Staff Association and the University of Guelph Temporary full-time from 07/14/2025 to 07/13/2027 **General Purpose** The Desk Services Manager in Training (DSMiT) will support daily management of residence services, including desk services,...

  • Front Desk Administrator

    5 days ago

    Guelph, Canada Ceva Animal Health Canada Full time

    We are currently seeking a Front Desk Administrator who is passionate about internal customer service! **About Us** Ceva Animal Health Canada established itself in Canada with the acquisitions of CentaurVA Animal Health and Vetech Laboratories in October 2011. Our Canadian presence expanded during 2019 when we acquired IDT Biologika subsidiary Gallant...

  • Residence Desk Porter

    1 week ago

    Guelph, Canada University of Guelph Full time

    **Department**:Facilities and Desk Services Position covered by the Collective Agreement with the Canadian Union of Public Employees (CUPE), Local 1334 **General Purpose**: The Residence Porter is a key person in the Student Housing Operation. Porters are front line staff providing direct service to student and conference delegate needs through the...

  • Mis/it Help Desk Analyst

    2 weeks ago

    Guelph, Canada Danby Products Ltd Full time

    **Are you a tech-savvy problem solver with a passion for helping others?** We're on the lookout for a dedicated and proactive **Entry-Level MIS/IT Help Desk Analyst** to join our team. In this hands-on role, you'll be the go-to person for resolving computer-related issues, ensuring seamless operations for our employees. If you're ready to kickstart your IT...

Service Desk Support

2 weeks ago

Guelph, Canada Guelph General Hospital (GGH) Full time

Employment Status

Temporary Full-time

Department

Information Management - Technical Services

Job Code

7902

At Guelph General Hospital, we are committed to our Mission of
_providing exemplary and equitable care for and with our community._

Living our values is important here and if you want to join a team that is compassionate, inclusive, respectful, collaborative and inspired, you can see more details about the position currently available below.

**Current Rate of Pay**: Min $28.71 - Max $ 35.89

**Current Shifts**: days, 8 hours, some on call (temporary full time for 1 year)

**Position Summary**:
The Information & Technology Service Management Department is focused to:

- Enable patients and families to stay connected, involved and informed in their care,
- Make it easier to make informed decisions and do the right things,
- Provide technologies and tools that make work easier, more efficient and productive,
- Enable communication and collaboration internally and externally with system partners, and
- Enable the integration and sharing of information with regional care delivery partners.

The Service Desk Support role contributes to the ITSM focus by providing those needing support with fast, effective, and courteous assistance. The role effectively acts as ‘first contact’ for our user community when they reach out for support. As such, Service Desk Support staff are the first to hear when someone experiences technology failing to make it easier to work, collaborate or share information. They are the first to attempt to remediate the reported issue, and failing an immediate fix, they collect the necessary detail and escalate issue to the most appropriate ITSM team member. Because they are the first line of support, they provide a vital role to the quality of our service delivery by monitoring caller satisfaction and provide insight into emerging support trends.

The Service Desk Support position responsibilities include customer call processing, initial incident assessment and triage, information collection and recording, immediate resolution incidents in-scope for the role and escalation/routing of out-of-scope incidents.

The Service Desk Support person is part of a team that provides services to the Guelph General Hospital, Groves Memorial Community Hospital and North Wellington Health Care hospital sites.

Reporting to the Manager Technical Services, Service Desk Support persons may interact daily with any level of the organization and must work closely with the ITSM team as an integrated services delivery organization.

**In this role, you will**:

- Have ongoing opportunities to learn and grow with a generous professional development program via our education assistance fund and in-house development programs
- Have access to an amazing total rewards package which includes competitive pay, health and dental benefits, Short and long term disability and the Healthcare of Ontario Pension Plan (HOOPP) where we match your contributions by 126%
- Be a part of an organization committed to the well-being of our workforce
- Support the Guelph Wellington Ontario Health Team’s commitment to anti-racism and anti-oppression through our actions
- Be a part of a team of high performing health care professionals

Guelph is the perfect location for health care professionals seeking to make the most of life’s experiences. From our expansive trails and waterways to internationally recognized arts and cultural events, to diverse restaurants and craft breweries, the Royal City has something for everyone
- It’s one of Ontario's most robust and growing economies
- You will have access to excellent schools which include a university and college
- There are multiple centres of faith reflected in the community

**Qualifications, Experience, Skills and Abilities**:

- College diploma or University Degree in a relevant technology support field and/or
- 2+ years’ relevant experience in providing technical support role
- Desktop and printer hardware maintenance experience
- Desktop operating system experience
- Networked environment experience
- Advanced Microsoft Office experience
- Effective communication and interpersonal skills
- Excellent telephone etiquette, professional, friendly & courteous
- Excellent verbal and written communications
- Demonstrated ability to work independently and in a self-directed manner as well as collaboratively within a team in a fast-paced and ever-changing environment
- Demonstrated commitment to excellent customer service when interacting with patients, families, colleagues and physicians

Come and join our team if you are looking for an exciting opportunity where you will be supported and empowered.
- All positions at GGH contribute to ensuring there is a safe environment for patients, staff and visitors. GGH is committed to fostering a safe and healthy work environment which provides equal opportunities to people with disabilities. In pursuit of GGH’s vision of together