Manager, Customer Service

2 weeks ago

Richmond, Canada Skyservice Business Aviation Full time

**SKYSERVICE BUSINESS AVIATION**

Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.

**SUMMARY OF RESPONSIBILITIES**:

- General staff management/coaching/oversight;
- Prepare and manage the Customer Service scheduling requirements;
- Responsible for the completion of occurrence report investigations and closings in accordance with the SMS guidelines;
- Manage the customer interface;
- Resolve customer issues within level of delegated authority;
- Proactively promote and sell FBO services;
- Direct / Indirect feedback - including follow-ups with customers;
- Ensure the billing of deicing fees, catering, landing fees, hanger, fuel ramp and any other services as required to the appropriate customer;
- Prepare and deliver to department any necessary memorandums, protocols and procedures (i.e. Security, invoicing, etc);
- Participate in regular meetings, providing support and feedback to the Customer Service team;
- Facilitate efficient and customer-focused arrivals and departures of customers;
- Maintain effective communication and coordination between customers, lineservice crew, CSRs, and management as required;
- Greet and assist flight crews with fuel requests, hotel reservations, catering, limo/shuttle arrangements, and other ground support requirements;
- Work closely with lineservice and pilots ensuring that all customer service needs are met, promoting cohesive communication;
- Maintain, monitor and update the Aircraft Entry Log and advise line service crew accordingly;
- Maintain two-way communication with incoming aircraft by utilizing ground-air radio;
- Resolve concerns from staff, crew, and/or guests.

**QUALIFICATIONS AND SKILLS REQUIRED**:

- A minimum of 5 to 7 years’ experience in a discerning customer service environment;
- Completion of secondary school is an asset
- Several years of related customer service experience with increasing levels of responsibility in a fast paste environment is an asset;
- Excellent communication skills;
- Strong organizational skills, resourceful;
- Proactive, having the ability to understand customers’ needs;
- Ability to work under pressure in a fast paced environment;
- Ability to consistently provide a positive attitude while working in a group;
- Strong knowledge of Microsoft Office Products and Internet Explorer;

  • Customer Service Representative

    4 days ago

    Richmond, British Columbia, Canada Cleantech Service Group Ltd. Full time

    Customer Service Representative (Residential Building)We are looking for a Customer Service Representative (CSR) to join our team at a residential building located in Richmond.This person will serve as a liaison between trades and residents, providing excellent customer service and assisting residents with their needs.The role involves overseeing building...

  • Customer Service Manager

    3 days ago

    Richmond, Canada Spicers Canada ULC Full time

    **Your Challenge**: Under the supervision of the General Manager, the duties and responsibilities of the Customer Service Manager include, but are not limited to, the following: - Set the tone for a customer-focused, thoughtful environment. Ensure employees consistently provide the highest level of service to customers including product information,...

  • Customer Service Manager

    2 weeks ago

    Richmond, Canada CARO Analytical Services Full time

    **CARO Analytical Services **is an employee-owned environmental, food and cannabis laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting...

  • Customer Service Manager

    2 weeks ago

    Richmond, Canada The World of Kidtropolis Full time

    **CUSTOMER SERVICE MANAGER** The World of Kidtropolis is an indoor recreational facility built to inspire creativity and bring back play with children and families. Our guests visit us from all over Canada, US and international countries. We are a venue that offers general drop-in play, birthday parties, field trips, kid camps, kids' night out, nerf blaster...

  • Customer Service Advisor Richmond Hill

    2 weeks ago

    Richmond Hill, Canada Car House Auto Service Full time

    We are looking for energized, motivated and driven individuals to contribute. Responsibilities: Tire Sales, Mechanical Sales Collaborating with management and team to achieve sales in products/services as well as follow new instructions from team leader Maintaining a good store environment according to company’s standard Processing payments and handling...

  • Customer Service Manager

    7 days ago

    Richmond Hill, Canada Connex Telecommunications Inc. Full time

    We are seeking a self-motivated, experienced and dedicated Customer Service Manager to join our team. This person should possess excellent customer service skills; these skills must be applied to both internal and external clients. A passion for technology will dictate success within our business sector. **Responsibilities**: **VIP Customer Service...

  • Customer Service Representative

    6 days ago

    Richmond Hill, Canada Service Ontario - Richmond Hill Full time

    This position requires nearly full-time availability. Please indicate your keyboarding speed and whether you live in Richmond Hill. Availability must include Mondays, Tuesdays, Wednesdays and Fridays 9am - 5pm, Thursdays 9am - 7pm, and Saturdays 9am - 1pm. Every Saturday availability is a must, as it’s the busiest day of the week. **Job Type**:...

  • Customer Service Assistant Manager

    6 days ago

    Richmond, Canada Imperial Distributors Canada Inc. Full time

    **Key Responsibilities**: 1. Leadership & Guidance: Supervise the CSR team ensuring optimal performance, training, and adherence to company policies. 3. Order Management: Oversee order processing, identifying and rectifying discrepancies prior to order confirmation. 4. Issue Resolution: Receive, assess, and ensure timely and satisfactory resolution of...

  • Csr - Customer Service Representative

    2 weeks ago

    Richmond Hill, Canada Universal Soul Service Corp. Full time

    You will play a key role in supporting live webcast events with Master Sha and his Certified Leading Teachers, as well as contributing to the smooth execution of services provided around the world. Our team currently supports customers from 9am - 9pm ET, 7 days a week, and is expanding to provide multilingual support across time zones. Key Responsibilities -...

  • Janitorial Services Manager

    6 days ago

    Richmond, Canada A Best Grease Trap Service Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Janitorial service company **Tasks**: - Establish or implement policies and procedures for staff - Manage contracts for advertising or marketing strategies - Hire, train and supervise staff - Address customers' complaints or concerns -...