Current jobs related to Technical Support Tier I - Remote - Constellation Software

  • Bilingual Tier I Technician

    1 week ago

    Remote, Canada DMI Full time

    About DMI:DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as...

  • Bilingual Tier I Technician

    1 week ago

    CA-Remote DMI Full time

    About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as...

  • Technical Support Agent

    2 weeks ago

    Remote, Canada Cloudli Communications Full time

    **Bilingual French/English - bilingue français/anglais** **Who we are looking for**: Cloudli’s team is currently looking for a Technical Support Agent. - Do you take pride in listening to customers and resolving their challenges, whether it's technical, training or operational in nature? - Are you the kind of person who has excellent troubleshooting and...

  • Field Technical Support Specialist

    2 days ago

    Remote, Canada H&R Block Canada Full time

    **Canada (Remote)**: **Field Technical Support Specialist** For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in...

  • Bilingual Technical Service Desk Representative

    2 weeks ago

    Remote, Canada Pathway Communications Full time

    Pathway Communications has a track record of 30 years providing high-quality Information Technology solutions, including technical contact Centre services at Tiers I, II and III to demanding corporate, government and non-profit clients in Canada and the United States. We commenced operations in 1995 and have grown, over the past 30 years, from being one of...

  • Head of Engineering

    1 week ago

    (Remote, Canada) Collective[i] Full time

    At Collective[i], we value diversity of experience, knowledge, backgrounds and people who share a commitment to building a company and community on a mission to help people be more prosperous. We recruit extraordinary individuals and provide them the platform to contribute their exceptional talents and the freedom to work from wherever they choose. Our...

  • Senior Technical Support Specialist

    1 week ago

    Remote, Canada Ross Video Full time

    Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we...

  • Sales and Marketing at a Digital Marketing Agency

    2 weeks ago

    Remote, Canada I Marketing Tech Full time

    **Company: I Marketing Tech** **This is a Remote Position** **Duration**: up to 12 months **About Us**: I Marketing Tech is a dynamic and innovative digital marketing agency that specializes in providing tailored solutions to our clients. We are looking for motivated and talented interns to join our team and gain hands-on experience in both the marketing...

  • Technical Sales Representative

    2 weeks ago

    Remote, Canada Groupe DBM inc. Full time

    **Technical Sales Representative / Représentant technique des ventes** **Location : Germany or France** Should you wish to take control of your career path and walk outside boundaries, this position is for you! If you like working in a collaborative environment, this could be for you! You will be working with multiple clients ! Our Technical Sales...

  • Global Service Desk Analyst

    2 weeks ago

    Remote, Canada Long View Systems Full time

    Long View. A career that helps you get more out of life.A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an...

Technical Support Tier I

3 weeks ago

Remote, Canada Constellation Software Full time

**Tier 1 Technical Support Analyst at R.O. Writer**

**The Company**

Constellation R.O. Writer Inc. (ROW) is a leading automotive software business and an innovative market leader with a long history of success in serving independent and franchised automotive repair shops. Their software helps these shops increase efficiency, predictability, and profits which has allowed ROW to become the trusted partner for over 4,000 businesses across North America.

ROW was recently acquired by The Perseus Group, an operating group of Constellation Software Inc. Constellation, together with its subsidiaries, acquires, builds, and manages vertical market software businesses in the United States, Canada and internationally. Constellation Software Inc. is a public company that trades on the Toronto Stock Exchange under (TSX: CSU).

**The Role**

**Responsibilities**:

- Diagnose, recommend or perform minor remedial action to correct known issues and attempt to resolve unknown moderately complex technical issues or unexpected results.
- Instruct customers in the use of installation, configuration, and user manuals.
- Escalate complex or urgent issues as needed.
- Provide reasonable workarounds to resolve unexpected results or system limitations
- Use the R.O. Writer ticketing system to record issue, testing, resolution, and administrative tasks
- Rotating after hours/Saturday support

**Qualifications**
- Customer support experience of enterprise software
- Strong written/verbal communication skills
- Aptitude in software and operating system troubleshooting techniques/methodologies
- Technical aptitude; analytical and critical thinking skills
- Customer centric focus
- Commitment to/track record of consistent issue resolution and customer follow up

**Remote opportunity**

**Permanent/Direct Hire**

**Salary**: $60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- IT support: 3 years (required)

Work Location: Remote