Receptionist Dental Clinic

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 19590

Receptionist Dental Clinic
Healthy & Safe Communities
Medical Officer of Health

NUMBER OF VACANCIES: 1 Full-Time Temporary

UNION/NON-UNION: CUPE Local 5167 Inside

HOURS Of WORK: 35.00 per week
- GRADE: E
- SALARY/HOUR: $27.085 - $29.440 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full-Time Temporary for up to 18 months.

Job Description ID #: 5463

**Vaccine Verification - **As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.

SUMMARY OF DUTIES

Reporting to the Supervisor, Dental Services provides reception and clerical support contributing to the successful operation of the Dental Clinic.

GENERAL DUTIES

Receives patients in the Dental Clinic.

Maintains client relations in a professional and courteous manner by providing excellent customer service via phone, electronic and in-person contact.

Performs clerical duties using Microsoft office, OSCAR, OHISS and ABELdent.

Works professionally and collaboratively with other Public Health programs.

Books appointments for patients.

Provides assistance to clients by assisting with registrations and paper work.

Maintains an inventory of reception related materials and supplies.

Maintains an accurate and up-to-date hard copy and electronic filing system.

Maintains and logs secure supply of bus tickets, parking tickets and taxi slips.

Compiles and maintains accurate daily and monthly statistics for Dental Clinic.

Serves as a member of Divisional and Departmental committees as required.

Performs other duties as assigned which are directly related to the responsibilities of this position.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

QUALIFICATIONS

1. Previous dental office reception experience required normally acquired through a combination of education and related work experience.

2. Previous work experience and / or education in the dental field required.

3. Demonstrated ability to communicate with patients, parents and the public with tact and patience and redirect calls and enquiries as appropriate.

4. Highly developed customer service and interpersonal skills. Proven ability to deal with people in a difficult situation.

5. Demonstrated ability to work collaboratively and cooperatively with an inter
- disciplinary team of health professionals.

6. Experience in a computerized environment. Demonstrated ability working with Microsoft Office XP (Microsoft Outlook, Word and Excel at a basic level). Working knowledge of OHISS and ABLEdent would be considered an asset.

7. Demonstrated ability to maintain an efficient filing system, hard copy and electronic in order to access information quickly and efficiently.

Disclaimer:
**Terms**:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.

The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.

The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.