Port of Entry

**Title**: Port of Entry (POE) Program Staff

**Location**: Halifax Stanfield International Airport

**Position Status**: Casual; On call, as needed

**Compensation**: $27.00 per hour

There is potential inside all of us - we all have it in us to shine.

Every charity exists to help solve a problem - our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labour market, delivering wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighbourhoods into vibrant and healthy communities.

With us at their side, they can Shine On.

**About the Role**:
The On-call POE Program Staff plays a vital role in the planning, implementation, and delivery of services that support and empower refugee arrivals during their initial reception at the airport. This position is responsible for the seamless delivery of essential arrival services in collaboration with multiple stakeholders, including federal and local government agencies, airport authorities, transportation providers, hotels and resettlement organizations.

Under the direction of the POE Program Coordinator, the staff provides direct, on-site support to refugee individuals and families during their arrival process. Responsibilities include assessing immediate needs, offering logístical assistance, facilitating emergency responses when necessary, and ensuring thorough documentation and communication. Whether clients are resettling locally or traveling onward, this role plays a critical part in ensuring a safe, smooth transition and delivering a trauma-informed, welcoming, and culturally sensitive reception experience.

**In this role, you will**:

- Liaise with government agencies, airport staff, transportation providers, and resettlement organizations to support arrivals
- Provide immediate, on-site support to refugees during their airport transition, including logístical assistance, basic needs support, and navigation guidance
- Respond promptly and effectively to emergencies or unexpected challenges that arise during the arrival process
- Collaborate with internal and external partners to ensure a seamless hand-off to local or regional resettlement teams
- Assist with documentation, transportation arrangements (i.e ground, flights), interpretation, hotels and other logístical requirements as needed
- Foster a welcoming, inclusive, and trauma-informed environment for all arriving individuals and families
- Maintain accurate records and timely communicate relevant arrival details with the coordinator and other stakeholders
- Exhibit flexibility in scheduling and task management, given the variable nature of arrival times and volumes

**Qualifications**:

- Previous experience in refugee resettlement, crisis response, social services, airport operations, or a related field is strongly preferred
- Demonstrated ability to work in a fast-paced, high-pressure, and multicultural environment
- Problem-solving skills, resourcefulness, and sound judgment in responding to emergencies or evolving circumstances
- Ability to work independently as well as part of a team
- Availability for flexible, on-call shifts, including evenings and weekends, based on flight schedules
- Strong interpersonal skills and robust understanding of refugee and immigrant experiences, trauma-informed care principles, and settlement services
- Familiarity with federal immigration processes and airport logistics an asset
- Excellent verbal and written communication skills in English; additional languages (e.g., Arabic, Amharic, Tigrinya, Kiswahili) highly desirable.
- Proven ability to remain calm under pressure and manage rapidly evolving situations with professionalism and discretion
- Ability to lift up to 30-40 lbs and support clients with mobility or special needs
- Must be legally eligible to work in Canada and able to obtain necessary airport clearance
- Must have access to reliable transportation to accommodate varying work hours, including early morning, evenings, and late nights based on flight schedule and departure support

**Working Conditions**:
Must be flexible and available to work irregular, on-call shifts — including evenings, nights, weekends, and holidays — based on needs of arrivals. Hours are variable and not guaranteed.

**To Apply**:

- Criminal Record