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Call Center Agent

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Winnipeg, Canada Aries Security Ltd Full time

**Job Overview**:
As a Call Center Agent at our Security Guard Company, you will be the first point of contact for clients, responding to inquiries, providing support, and assisting with security-related requests. You will handle both inbound and outbound calls, ensuring that client needs are met with professionalism and efficiency.

**Responsibilities**:

- Answer inbound calls and respond to client inquiries regarding security services.
- Dispatch security personnel to client locations as needed, ensuring timely response to incidents or requests.
- Provide information about the company’s services, policies, and procedures to clients.
- Handle emergency calls and follow established protocols for notifying the appropriate authorities or personnel.
- Work closely with the operations team to ensure smooth coordination of services.

**Qualifications**:

- High school diploma or equivalent.
- Excellent communication skills, both verbal and written.
- Ability to remain calm and composed in high-pressure or emergency situations.
- Basic computer skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Join our team as a Call Center Agent where your skills will make a difference in delivering outstanding service

**Job Types**: Full-time, Part-time

Pay: $22.48-$26.25 per hour

Expected hours: 20 per week

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Work Location: Hybrid remote in Winnipeg, MB R3B 3C5