Call Center Agent

2 weeks ago

Winnipeg, Canada Aries Security Ltd Full time

**Job Overview**:
As a Call Center Agent at our Security Guard Company, you will be the first point of contact for clients, responding to inquiries, providing support, and assisting with security-related requests. You will handle both inbound and outbound calls, ensuring that client needs are met with professionalism and efficiency.

**Responsibilities**:

- Answer inbound calls and respond to client inquiries regarding security services.
- Dispatch security personnel to client locations as needed, ensuring timely response to incidents or requests.
- Provide information about the company’s services, policies, and procedures to clients.
- Handle emergency calls and follow established protocols for notifying the appropriate authorities or personnel.
- Work closely with the operations team to ensure smooth coordination of services.

**Qualifications**:

- High school diploma or equivalent.
- Excellent communication skills, both verbal and written.
- Ability to remain calm and composed in high-pressure or emergency situations.
- Basic computer skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Join our team as a Call Center Agent where your skills will make a difference in delivering outstanding service

**Job Types**: Full-time, Part-time

Pay: $22.48-$26.25 per hour

Expected hours: 20 per week

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Work Location: Hybrid remote in Winnipeg, MB R3B 3C5

  • Call Center Supervisor

    16 hours ago

    Winnipeg, Canada AnswerNet Full time

    Job Type: Full Time - On Site Work Location: 550 Berry St. Winnipeg, Manitoba Hours: 7:00-5:00 PM CST Monday-Friday **Salary**: $21.50 an hour Benefits: Available after 90 Days for FT employees APPLY NOW: About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment...

  • Call Center-remote

    2 weeks ago

    Winnipeg, Canada Daifuku Co Full time

    **Responsibilities**: Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships...

  • Call Center Supervisor

    2 weeks ago

    Winnipeg, Canada Ipsos Full time

    **Who We Are**: Ipsos is a global leader in survey-based market research, focused on advertising, marketing, public opinion, loyalty, and media. We provide our researchers with high-quality, efficient, and innovative services which enable them to meet their client’s project needs and to sustain lasting client relationships. **About the Role**: Ipsos NA...

  • Canadian On Site Call Center Supervisor

    7 days ago

    Winnipeg, Canada AnswerNet Full time

    **ON-SITE KEYING AND CAGING SUPERVISOR** **Job Type: Full Time - On Site** **Work Location: 550 Berry St. Winnipeg, Manitoba** **Hours: 7:00-5:00 PM CST Monday-Friday** **Salary: $21.50 an hour** **Benefits: Available after 60 Days for FT employees** About AnswerNet Summary of Position: The Supervisor of Customer Experience is responsible for the...

  • Test - Call Centre Agent

    2 weeks ago

    Winnipeg, Canada Perimeter Aviation Full time

    Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With more than 750 employees, we operate a fleet of 40+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson,...

  • Reservations Agent

    7 days ago

    Winnipeg, Canada Victoria Inn Hotel & Convention Centre Full time

    **Who we are looking for**: The Victoria Inn is searching for a Reservations Agent (approx. 28-32 hours per exceptional organizational abilities and the desire to interact with employees and guests on a considered. Previous experience in a call center or with a switchboard is considered an asset. **What you will learn**: You will learn a full working...

  • Call Center Customer Service Representative

    5 days ago

    Winnipeg, Canada Midas Full time

    **Job Overview** **Responsibilities**: - Answer incoming calls professionally and provide information about products or services - Upsell products or services to customers when appropriate - Maintain accurate customer records by updating account information - Perform data entry tasks accurately and efficiently - Analyze customer needs to recommend the most...

  • Reservations Agent

    2 weeks ago

    Winnipeg, Canada Victoria Inn Hotel & Convention Centre Full time

    **Who we are looking for**: The Victoria Inn is searching for a Reservations Agent (approx. 28-32 hours per exceptional organizational abilities and the desire to interact with employees and guests on a considered. Previous experience in a call center or with a switchboard is considered an asset. **What you will learn**: You will learn a full working...

  • Work From Home Call Center Representatives

    2 weeks ago

    Winnipeg, Canada Telesolutions Full time

    Do you want to earn money without having to leave your home? We are hiring customer service representatives to work from home. Experience is not required as full training will be provided to successful applicants. In this position you will make outbound calls to our customers, just as if you were working in a traditional call center, except with the...

  • Remote Call Center Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada OneMCI Full time

    POSITION OVERVIEWMCI is looking for Manitoba work at home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. All it takes to get started is for...