Full-time Customer Experience Manager

2 days ago

Saanich, Canada Michaels Full time

**We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world**

**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.**

**To review a comprehensive list of benefits, please visit ** Michaels Benefits

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

**Major Activities**
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPI’s and manage your team to achieve their role KPI’s
- Plan and lead the execution of the class and in-store events in accordance with Company program
- Lead the Omni channel processes
- Manage and execute shrink and safety programs
- Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
- Acknowledge customers, help locate product and provide solutions
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross trained in Custom Framing selling and production

**Other duties as assigned**

**Preferred Type of experience the job requires**
- Retail management experience preferred

**Physical Requirements**
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- regular bending, lifting, carrying, reaching and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

**Work Environment**
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings

**Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.**

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Saanich, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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