Technician

1 week ago

Red Deer, Canada National Seating & Mobility Full time

**Scope**

As a Field Technician, the employee shall handle on-site and off-site service and repairs for medical products and equipment.

**Position Reports To**:Branch Manager

**Role and Responsibilities/Essential Functions**
- Deliver, set up and install products at customers’ homes and facilities, including electric beds, walkers, raised toilet seats, stairlifts, ceiling lifts, VPLs, ramps, wheelchairs, walkers and others.
- Provide in-store and out-of-store customer service, including assistance with the selection of medical products by customers and liaison with therapists.
- Deliver equipment and ensure it is complete and in proper working order and instruct customers on how to adequately use the equipment.
- Pick up equipment from customer residences, ensuring that all components of the equipment being returned are not damaged.
- Inform customers of additional charges if the equipment to be picked up is damaged or requires cleaning.
- Attend appointments at the time reserved, contact the office if appointments are running late, and return to the office to perform in-store duties when appointments are complete.
- Resolve customer difficulties and build customer relations.
- Completes and reviews Wheelchair set up forms to ensure chairs are built correctly.
- Upload completed set-up forms into the online database.
- Repair and adjust equipment or coordinate repairs with in-store technicians.
- Assist with cleaning and disinfection of rental and demonstration equipment.
- Return equipment to the right location in the warehouse.
- Ensure all equipment has a barcode and is identifiable with an NSM label.
- Assist other technicians when asked, including with delivery of equipment to customers and assist with repairs.
- Ensure, in conjunction with other technicians and staff, that the warehouse is maintained in an orderly fashion with all inventory items appropriately cleaned and stored.
- Install grab bars in customers’ homes.
- Develop continual education through product literature and in-house training on new products and services.

**Competencies/Skills**
- Must have the experience of using hand and power tools
- Valid driver's license
- Ability to lift 75 lbs
- Satisfactory proof of vaccination
- Applicants must be eligible to work in Canada
- A proven record for organizing and prioritizing daily tasks
- Creative troubleshooter and problem solver
- Experience with medical equipment is an asset

**Job Types**: Full-time, Permanent

Pay: $21.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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