Service Supervisor

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including Ultramar, Bluewave Energy, Pipeline, Chevron, Columbia Fuels, Island Petroleum, and Sparlings Propane.

We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

**Position Title**:Service Supervisor

**Team and Location**:Sudbury, Ontario

**Position Summary**:
The Service Supervisor leads a team of Propane Service Technicians, Yard Service Attendants and Mobile Crane Drivers to support the needs and requests of our customers by managing all service department activities and overseeing the activities of the service technicians.

**Some of What You Will Do**:

- Kick off the day with a Tier 1 meeting where you host a safety moment and review the previous day with the team. Ensure all staff are fit for duty, safe and confident for the day. Answer any questions, discuss any issues and action takeaways from the meeting.
- Proactively ensure materials needed to complete service calls are available, place orders as needed.
- Ensure trucks and all equipment is being inspected and serviced by an appropriate date which includes any service, recalls, or annual inspections.
- Monitor that all staff licenses and certificates remain up to date and have been trained on the work they are doing.
- Ensure all required documents are completed and submitted by technicians, such as daily pre-trip, monthly inspections, gas check invoices, detailed notes for service calls etc.
- Quote jobs for customers for tank upgrades, fixing gas check deficiencies etc. by determining labour and material costs and providing to customers.
- Assist with customer escalations as necessary while always providing excellent customer service and prompt resolution.
- Liaise with Service Dispatcher and ensure scheduling of technicians will meet the needs of each customer.
- Meet technicians at various customer locations to preform worksite observations and provide coaching and guidance when necessary.
- Ensure consistent adherence to safety protocols including government mandated compliance policies.
- Review timecards/ requests for time off and prepare on-call schedules.
- Participate in recruitment efforts to build the team as needed, assist with onboarding, and training.
- Promote corporate objectives such as Quarterly Safety Incentive Program, Parkland BOLD behaviours, Parkland Pledge Dollars etc.

This role includes a company vehicle that you may use for personal use if within company policy. Is this true?

**Qualifications and Skills**:

- G license and clean driving abstract required.
- G2 Propane Service Technician License preferred.
- Demonstrated knowledge of safe work practices.
- Completion of post-secondary or work-related certifications an asset.
- Two years propane or service industry experience preferred.
- Excellent interpersonal skills with proven leadership ability.
- Two years previous supervisory experience preferred.
- Demonstrated ability to work in fast paced environment.
- Able to lift up to 50 lbs occasionally.
- Excellent verbal and written communication skills are necessary.
- Superior customer service and problem resolution skills required.
- Intermediate Microsoft Excel, Word, and Outlook skills required.
- Flexible work hours during busy winter season may be required.

**We Offer**:

- Participation in Parkland Pledge, an employee-driven charitable giving program.
- Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
- A share in our success through the Employee Share Purchase Plan and 100% company matching.
- Flexible medical and dental packages, a Health Care Spending Account, along with a supportive Employee and Family Assistance Program.
- In-house learning and development opportunities, leadership training, international opportunities.
- An employee referral program - earn up to $2000 for your referral.
- A focus on healthy living through wellness initiatives and an annual fitness reimbursement program.
- Discount Programs and Educational Scholarship Programs for family members.
- A safety focused work environment and ongoing safety training.