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Travel Consultant

3 weeks ago

North York, Canada Alpha Trip Centre Ltd. Full time

Durée de l'emploi: Temporaire
- Langue de travail: Anglais
- Heures de travail: 15 to 30 hours per week
- Education:

- Expérience:

- **Education**:

- Bachelor's degree
- or equivalent experience
- ** Asset languages**:

- Arabic
- Persian
- Tamil
- Turkish
- ** Tasks**:

- Attend to other financial transactions, such as plane tickets and travel insurance
- Calculate cost of travel and accommodations
- Handle reimbursement in case of transportation and hotel reservations cancellation
- Recommend suitable products
- Supervise clerical staff or other travel counsellors
- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Attend to cancellations and schedule changes
- Develop contact lists
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs
- Provide consultation and advice
- Issue tickets
- Answer clients' inquiries and provide information
- ** Certificates, licences, memberships, and courses**:

- Travel Industry Council of Ontario (TICO)
- ** Computer and technology knowledge**:

- Travel software packages
- Amadeus
- MS Office
- ** Travel bookings**:

- Business travel
- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
- Adventure travel
- Cruise ship
- ** Type of experience**:

- Call centre
- Sales and marketing
- ** Geographical areas of specialization**:

- Canada
- United States
- Caribbean
- Asia
- ** Area of specialization**:

- Sales
- ** Economic specialization**:

- Retail business
- ** Security and safety**:

- Criminal record check
- ** Transportation/travel information**:

- Travel expenses not paid by employer
- ** Work conditions and physical capabilities**:

- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Work under pressure
- Combination of sitting, standing, walking
- ** Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Dedication
- ** Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- ** Experience**:

- 5 years or more