Airbnb Operations Manager

2 weeks ago

Thornhill, Canada Hiddenhideouts Full time

**Job Title**: Property Manager - Short Term Rentals

**Company**: Hidden Hideouts

Note - Only those with at least 2 years of short term rental experience will be considered for the position.

**Location**: 2-3 Days per week in office, remote the other half.

**About Us**: Hidden Hideouts is a small and growing vacation rental management company dedicated to providing memorable vacation experiences in cottage country Canada. We also have a dozen tree house short term rentals in the Texas. We are seeking a responsible, resourceful, and creative Property Manager to join our team and grow with us.

**Key Responsibilities**:

- **Guest Communication**: Oversee guest inquiries through various channels (e.g., Airbnb, website) promptly.
- **Maintenance Management**: Resolve repair and maintenance issues quickly; monitor and implement quality control systems.
- **Contractor Coordination**: Oversee maintenance tasks, renovations, lawn care, snow plowing, and other property maintenance with local contractors.
- **Financial Management**: Log revenue and expenses using QuickBooks/Excel, and set nightly pricing based on competitor rates.
- **Guest Experience**: Maintain Superhost status on Airbnb by ensuring exceptional guest experiences; monitor and resolve guest reviews and issues.
- **Website and Booking Management**: Update Airbnb and company website daily; manage work orders and handle emergency maintenance issues.
- **Technical Skills**: Research and implement new programs to optimize the guest experience; be tech-savvy.
- **Flexibility**: Adapt to varying work hours, including evenings and weekends when needed.

**Qualifications**:

- Several years of experience in customer service, property management, and expense tracking.
- Strong organizational and communication skills.
- Excellent with numbers, finance, and math.
- Ability to work independently and make decisions.
- Tech-savvy with experience in implementing new programs.
- Knowledge of building and housing upkeep; handy skills preferred.
- Flexibility in working hours, including evenings and weekends to be available when needed.
- Resourcefulness and ability to handle emergency maintenance issues.
- **Must have car and be able to visit Muskoka properties once per month**

**Work Schedule**:

- Training will take place downtown. Mainly remote work thereafter.
- After the first few months, work will be split between two days per week at the office and the remainder remotely.

**Opportunities**:

- Advancement opportunities available as the company continues to grow.

**Work Hours**:

- 40-44 hours per week, with flexibility for evenings and weekends.

Pay: $55,000.00-$65,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Flexible schedule

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: Hybrid remote in Thornhill, ON L4J 3C9

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