Bilingual (English/french) Customer Service

6 days ago

Richmond Hill, Canada CooperVision Full time

**Why Work With Us**

As a _Great Place to Work_, our environment recognizes each employee as a vital member of the team. Integrity and respect are fundamental to our working relationships. We are friendly, inventive, and dedicated. We don’t quit until the job is done right Our lenses don’t just change vision, they change lives. Join a team that is passionate about improving other’s visual health and quality of life.

**JOB SUMMARY**

**ESSENTIAL FUNCTIONS & ACCOUNTABILITIES**:

- Effectively communicate with internal and external customers regarding order and delivery status; Investigate and resolve problem orders
- Partner with the Sales team to support unique customer requests
- Proactively communicate or escalate high-impact customer issues to leadership, Sales team, or as appropriate
- Submit and/or approve credits and adjustments within appropriate authority level
- Ensure that all customer complaints are captured and responded to appropriately, in line with regulatory guidelines
- Attend training and coaching sessions as assigned
- Maintain accurate and detailed records of customer communications and transactions in the ERP
- Focus mainly on order entry, but will be trained to handle one or more specialized work processes (new accounts, returns, manual reports, consumer care, etc.)
- Training and mentoring of new team members
- As business needs dictate, work extended hours to complete daily department goals or tasks
- Other related duties and assignments as required or apparent

**QUALIFICATIONS**:
**Knowledge, Skills and Abilities**:

- Familiarity with MS Dynamics ERP or similar system is a plus
- Knowledge of the eyecare industry is a plus
- Proficient in Microsoft Office suite (Word, Excel, Outlook, Teams) and comfortable with web-based video conferencing (Teams, Webex, etc.)
- Strong attention to detail
- Exceptional written and verbal communication skills
- Demonstrated analytical and problem-solving ability
- Excellent telephone presence and a high degree of professionalism
- Effective organization, planning, and time management skills
- Ability to thrive in a fast-paced environment
- Ability to work and learn independently to expand knowledge of products, processes and tools while also working well in collaboration with others.
- 2+ years of customer service experience
- **Written and spoken fluency in English and French is Required**

**Work Environment**:

- **This is a Full-Time role**:

- **Hybrid (3 days in our Richmond Hill office, 2 days work from home)**:

- **Work hours are: Monday - Friday, 9am - 5pm EST**:

- Prolonged periods of sitting at a desk and working on a computer, with break and lunch periods scheduled to ensure consistent department availability to customer needs.

**We Offer**:

- Great benefits
- Career Growth opportunities
- Strong team culture
- Work/life balance and more
- Affirmative Action/Equal Opportunity Employer. Minority/Female/Disability/Veteran_

Pay: From $25.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Language**:

- English & French (required)

Work Location: Hybrid remote in L4B 1J1, CA

  • Hybrid Bilingual

    2 days ago

    Richmond Hill, Canada CooperVision Full time

    **Job Summary** Responsible for internal and external customer satisfaction and timely handling of customer orders and inquiries. Displays a positive, professional attitude and behaviors in all interactions and responsibilities. CooperVision is a global leader in the contact lens industry, dedicated to helping improve the way people see every day....

  • Remote NOC Specialist – Bilingual French/English

    3 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    A leading company is seeking a Network Support Specialist who will handle telecom and technical support for clients, requiring bilingual proficiency in French and English. The role involves customer service, troubleshooting network issues, and working within a Network Operations Centre (NOC). Candidates must have at least 2 years of NOC experience, customer...

  • Remote NOC Specialist – Bilingual French/English

    1 week ago

    Richmond Hill, Canada Onico Solutions Full time

    A leading company is seeking a Network Support Specialist who will handle telecom and technical support for clients, requiring bilingual proficiency in French and English. The role involves customer service, troubleshooting network issues, and working within a Network Operations Centre (NOC). Candidates must have at least 2 years of NOC experience, customer...

  • Part Time

    2 days ago

    Richmond Hill, Canada Silk'n Home Skinovations Full time

    Do you love beauty products and skin care? Join our exciting, fast-growing team! Silk’n is the global leader in professional aesthetic devices for home use. Bringing technologies used in professional beauty clinics to your home is our lifetime philosophy. Our products are specially made to make life easier and more comfortable. **ACCEPTING LOCAL...

  • Bilingual Customer Service Representative

    1 week ago

    Richmond Hill, Canada Fresenius Medical Care Full time

    **PURPOSE AND SCOPE**: Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. The Bilingual Customer Service Representative, under the direction of the National Customer Service Manager, will be responsible...

  • Bilingual Customer Service Representative

    2 weeks ago

    Richmond Hill, Canada CooperVision Full time

    **Bilingual Customer Service Representative** **-** **RIC0076** **Description** **Job Summary** **Essential Functions & Accountabilities** - Processes contact lens orders accurately and efficiently from multiple channels. - Works to provide First Contact Resolution whenever possible for all communication channels as applicable. - Adhere to the applicable...

  • Bilingual Customer Service

    2 weeks ago

    Richmond Hill, Canada CooperVision Full time

    **Bilingual Customer Service - Intern** **-** **RIC0077** **Description** **Job Summary**: **Essential Functions & Accountabilities**: - Processes contact lens orders accurately and efficiently from multiple channels. - Works to provide First Contact Resolution whenever possible for all communication channels as applicable. - Adhere to the applicable...

  • Bilingual Customer Service Representative

    1 week ago

    Richmond Hill, Canada Fresenius Medical Care Canada Full time

    Fresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own...

  • Bilingual Customer Service Representative

    13 hours ago

    Richmond Hill, Canada Fresenius Medical Care Full time

    Fresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own...

  • Bilingual Customer Support Specialist

    4 days ago

    Richmond, Canada LEAP Consulting Full time

    **Job Overview**: We are a well-established educational organization committed to delivering high-quality services to students, parents, and educators. We are seeking a proactive and bilingual individual who speaks both English and Mandarin to join our team as a Customer Support Specialist. In this role, you will help streamline communication between...