Sales Specialist, Pro Service

By joining the RONA family, you’ll enjoy many benefits, such as:
An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts

**Benefits**: insurance (certain conditions apply), annual salary review, etc.
Opportunities for advancement within the company
An employer that’s involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more

At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.

**Our expectations**:
The primary function of the Sales Specialist, Pro Services is to serve as the store expert on Pro sales by providing detailed product information to both customers and other RONA associates.

**Your role**:
Maximize sales and margins by pursuing and contacting targeted customers, identifying and exploring sales opportunities by asking questions, developing action plans for sales opportunities, and abiding by Pro services monthly program, call targets, and directives, including following up on sales and quotes, maintaining inventory levels to support sales, preparing sales transactions, planning and arranging deliveries, ensuring orders are sold and tracked, and continuously establishing relationships with new and building relationships with current customers

Provide excellent customer service through the daily execution of RONA customer service programs, proactively resolving root causes of customer issues

Follow up on completed orders to ensure customer satisfaction

Collaborate with other employees to assist customers as needed in locating, selecting, carrying, and loading merchandise in support of all customers with a focus on the Pros

Open business accounts as requested and handle government accounts

Maintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety, and monitoring for potential theft or security risks

Complete all other duties as assigned

**The qualifications we are looking for**:
High school diploma or equivalent

Ability to identify and resolve customer issues, assisting customers in locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business

At least 1 year of experience entering and submitting customer sales orders, including special orders

At least 2 years of experience identifying and selling products based on customer needs or plans and following up on outstanding or incomplete customer orders, sales, or installs

At least 2 years of experience in providing exceptional customer service, including greeting customers, answering phones, thanking customers for their business, pulling orders for delivery, pricing jobs, calculating job lot quantities, following up with customers, and cold calling

At least 1 year of experience promoting product-related services and plans such as installations, deliveries, credit financing, or extended protection plans

At least 2 years of experience in a sales environment with required sales goals or metrics

At least 2 years of experience in a trade directly related to commercial sales

At least 2 years business-to-business sales experience

Ability to lift up to 40 pounds daily without assistance